topic Re: Toast Support in Restaurant Operations

Toast Support

roverjerry — Thu, 16 Oct 2025 19:41:38 GMT

This is my second time around with Toast. In my prior venture I got a PHD in Toast issues. My question is, Is it me or support just get worse by the day?

Re: Toast Support

Rob — Thu, 16 Oct 2025 21:09:32 GMT

Thanks for reaching out to the community, and sorry to hear about your experience with support. Is there a particular case or issue that is unresolved that I can help with?

Re: Toast Support

roverjerry — Fri, 17 Oct 2025 17:38:47 GMT

Where do I start. In general trying to get any kind of support is like pulling teeth. Language barrier, clearly poorly trained employees. For the most part they are just robots that can't speak english and have no idea what they are doing. I am starting discussions to see if what other folks say about that.

Re: Toast Support

StromboliGuy — Sat, 18 Oct 2025 03:43:49 GMT

Bummer to hear that support hasn't gotten any better. I pretty much stopped calling them years ago due to their issues - sucks that it hasn't improved.

Re: Toast Support

ChrisMc — Sat, 18 Oct 2025 21:06:49 GMT

I find the chat feature to be great. I you can explain your issue they are usually pretty good. Agree that sometimes accent barrier is high. Just about have quit using call in.

Re: Toast Support

HearthpizzeriaB — Tue, 21 Oct 2025 21:11:27 GMT

While you may not get incredibly quick replies, there are many of us here who have been around the block, and would be happy to help you however we can when issues arise.

Re: Toast Support

StromboliGuy — Tue, 21 Oct 2025 21:52:08 GMT

Thanks Brian!