https://community.toasttab.com/t5/restaurant-operations/unpaid-orders-showing-processing-after-offline-mode-what-to/m-p/17096#M7117 <P><!-- StartFragment --></P><P>After today’s outage, I’m reviewing my unpaid orders and noticing that they all appear to be credit card transactions with a status of <STRONG>“Processing.”</STRONG> I understand these were likely captured during Offline Mode and are now syncing.</P><P>Can you clarify:</P><OL><LI><STRONG>How long should I expect these orders to remain in “Processing” status?</STRONG></LI><LI><STRONG>What happens if they do not finish processing before the 4 a.m. auto-closeout?</STRONG></LI><LI>Is there any action I should take now, or will the system resolve this automatically?</LI></OL><P>We’re currently closed, and I’m monitoring remotely via Toast Web. I appreciate any insight you can provide to ensure these transactions are finalized properly.</P><P><!-- EndFragment --></P> Tue, 21 Oct 2025 01:07:15 GMT halterca 2025-10-21T01:07:15Z https://community.toasttab.com/t5/restaurant-operations/unpaid-orders-showing-processing-after-offline-mode-what-to/m-p/17096#M7117 <P><!-- StartFragment --></P><P>After today’s outage, I’m reviewing my unpaid orders and noticing that they all appear to be credit card transactions with a status of <STRONG>“Processing.”</STRONG> I understand these were likely captured during Offline Mode and are now syncing.</P><P>Can you clarify:</P><OL><LI><STRONG>How long should I expect these orders to remain in “Processing” status?</STRONG></LI><LI><STRONG>What happens if they do not finish processing before the 4 a.m. auto-closeout?</STRONG></LI><LI>Is there any action I should take now, or will the system resolve this automatically?</LI></OL><P>We’re currently closed, and I’m monitoring remotely via Toast Web. I appreciate any insight you can provide to ensure these transactions are finalized properly.</P><P><!-- EndFragment --></P> Tue, 21 Oct 2025 01:07:15 GMT https://community.toasttab.com/t5/restaurant-operations/unpaid-orders-showing-processing-after-offline-mode-what-to/m-p/17096#M7117 halterca 2025-10-21T01:07:15Z https://community.toasttab.com/t5/restaurant-operations/unpaid-orders-showing-processing-after-offline-mode-what-to/m-p/17098#M7118 <P>Yes I am in the same boat again with you today<BR />however, we have already auto captured. I have fortunately only $1400 worth of credit cards that are still trying to process payments. I still have a couple open shifts so if you get any direction I’m hoping I will too</P> Tue, 21 Oct 2025 13:39:56 GMT https://community.toasttab.com/t5/restaurant-operations/unpaid-orders-showing-processing-after-offline-mode-what-to/m-p/17098#M7118 LauraMarie 2025-10-21T13:39:56Z