topic Re: PTO Setup for Toast Payroll in Restaurant Operations

PTO Setup for Toast Payroll

ayprasad — Sun, 22 Jun 2025 00:49:42 GMT

I was told multiple times that with Toast Payroll essentials that someone at Toast sets up the PTO options when requested. I was told this multiple times, including by the folks that did the hands on training.

Now support is telling me I have to pay for the upgraded module anyway.

Every other payroll system that I used in the past included this capability by default, so this is a serious problem. But it's not okay to provide misinformation, otherwise I would not have switched to Toast payroll at all.

I've requested someone accountable to come forward on this at Toast, but after days, no one competent or accountable has come forward.

Please get my PTO option set up, or you can upgrade me for free so I can do it myself in the 5 minutes it takes to do it, rather than waiting for days/months of non-responsiveness by Toast.

Re: PTO Setup for Toast Payroll

Rob — Mon, 23 Jun 2025 19:41:17 GMT

Thanks for reaching out to the community! I’m really sorry to hear about the confusion and frustration around your PTO setup. I’ve escalated this on my end to ensure it’s getting the visibility it needs. If you can share the most recent case number you received from support, that will help us track it down quickly and get the right team involved.

Also, feel free to DM me directly if you have questions or need an update!

Re: PTO Setup for Toast Payroll

UnaPizza — Mon, 29 Sep 2025 16:44:14 GMT

I am running my second ever payroll with toast as I type this. Toast will tell you anything to get you to sign up! I would rather pay the 50$ a month to my old payroll provider who was honest than pay for any further toast modules. The payroll doesn't work well anyway with toast! They told me I would be able to setup multiple tip pools and that's not true......Unless you pay for ANOTHER upgraded module. So I have to manually do most of payroll either way. Toast has Been a big disappointment.

Re: PTO Setup for Toast Payroll

Rob — Fri, 24 Oct 2025 21:54:04 GMT

Thanks for reaching out to the community! I apologize for the frustrations around Toast payroll. It appears you have a case on file with an expert to go over some of these issues. I just wanted to check in to see if these payroll issues were resolved.

Re: PTO Setup for Toast Payroll

UnaPizza — Sat, 25 Oct 2025 16:33:27 GMT

Hey Rob. Thanks for reaching out. Toast is working through some deductions they have paid incorrectly and trying to clear that up. I have had no luck with the issues mentioned here. Issues unresolved. I have to manaually go through payroll to assign tips. driver commissions, change pay types, ect. Many employees show; "week 1, week 2" for hours, tips, ect, It's very confusing! I contacted the person who at toast who setup my payroll. Simple Ira matches are not being made for over 2 months now. The toast rep "fixed it" but it still not working.

Re: PTO Setup for Toast Payroll

BFB — Mon, 27 Oct 2025 14:46:03 GMT

Thats very unacceptable

Re: PTO Setup for Toast Payroll

Rob — Mon, 27 Oct 2025 18:29:16 GMT

Thanks for the update. I'm sorry we have not resolved these issues yet. Working to make sure these issues are escalated!