Toast Catering & Events manual payments - time of day

Stevec32 — Wed, 29 Oct 2025 15:20:40 GMT

When we mark a Catering & Events order as paid, sometimes the payment gets recorded at the time it's processed and other times it gets recorded at midnight (manual payments like cash, check; credit card payments did not have this issue). This is problematic because it causes issues when sales/payment info is imported into our ERP it treats the midnight time as the day before. For instance, if some records a payment today (10/29) but Toast defaults time to midnight, then either Toast or our ERP treats a 10/29/25 12:00 AM payment as occurring on 10/28. Thus, we completely miss accounting for these payments.

1 - why do some payments get recorded at midnight?

2 - if this is not fixable, is there a remedy?

Thanks for any insights and help.

Re: Toast Catering & Events manual payments - time of day

Rob — Tue, 11 Nov 2025 21:13:35 GMT

Were you able to get an update about this through Toast Support?

Re: Toast Catering & Events manual payments - time of day

Stevec32 — Tue, 11 Nov 2025 21:22:49 GMT

When I brought it to their attention they told me there wasn't anything that could be done about it.

topic Toast Catering & Events manual payments - time of day in Restaurant Operations

Toast Catering & Events manual payments - time of day

Re: Toast Catering & Events manual payments - time of day

Re: Toast Catering & Events manual payments - time of day