topic Potential CRITICAL defect - Toast Payroll - Employees not paid for approved PTO / Time Away TAFW in Restaurant Operations

Potential CRITICAL defect - Toast Payroll - Employees not paid for approved PTO / Time Away TAFW

ayprasad — Wed, 21 Jan 2026 18:46:49 GMT

🚨I entered and approved employee TAFW / PTO. They didn't get paid for it.

I suspect it has something to do with the year cross-over and I'm concerned that there is a Toast Payroll bug or defect.

I'm posting here for input because the Toast Payroll Support person was making incorrect statements and is making light of the issue, rather than escalating and getting experts involved. It's most likely affecting other restaurants because I did not do anything too out-of-the-ordinary using Toast Payroll.

This is a big problem because we have employees not getting paid but also being docked on the accrued PTO, which is also lawfully required in many states.

If you use Toast Payroll, make sure your entered and approved PTO is effective. If you work for Toast, please escalate. I'm very dissatisfied with the misinformation I was getting from the Toast Payroll support person and the amount of time I'm having to spend dealing with frustrated employees and troubleshooting this Toast Payroll problem.

Re: Potential CRITICAL defect - Toast Payroll - Employees not paid for approved PTO / Time Away TAFW

Rob — Wed, 21 Jan 2026 18:58:21 GMT

Thanks for reaching out to the community! I’m making sure this issue is escalated, and I apologize for the payroll issues you’ve been experiencing. Do you know the payroll case number you have open for this?

Re: Potential CRITICAL defect - Toast Payroll - Employees not paid for approved PTO / Time Away TAFW

ayprasad — Wed, 21 Jan 2026 19:11:03 GMT

Thank you I appreciate it. @Rob
This is a ticket that I think got opened: 16939839

Re: Potential CRITICAL defect - Toast Payroll - Employees not paid for approved PTO / Time Away TAFW

Rob — Wed, 28 Jan 2026 15:57:17 GMT

Just wanted to confirm it looks like this has been resolved. If you need further help, please reach out!