topic Re: Tips withheld in Restaurant Operations

Tips withheld

Birdseye — Mon, 16 Feb 2026 18:24:34 GMT

How can I export "Open Shift" data for a date range (i.e. more than just one specific date at a time) ?

Re: Tips withheld

josh212 — Tue, 17 Feb 2026 13:49:02 GMT

So Open Shifts are only Day by Day as you cannot have any shift that is open for more than 24 hours. Ultimately if cash is due from that person it will show up on their next shift, also all checks will be auto-closed anyway so the only way to really fix it is edit all you auto-clockouts.

Re: Tips withheld

Birdseye — Tue, 17 Feb 2026 16:41:56 GMT

Hello Josh,

Thank you for making the time to address our concern.

It is an honor to get feedback from a Community Ambassador.

Appreciate you and your contribution.

Steve aka "Birdseye"

Re: Tips withheld

josh212 — Tue, 17 Feb 2026 16:47:39 GMT

@Birdseye

Is there something specific you were looking for from the open shift that I can maybe show you where else to find the data points you're looking for

Re: Tips withheld

Birdseye — Tue, 17 Feb 2026 17:02:37 GMT

Josh,

There was indeed, thank you for asking.

We were trying to get Tips Withheld by Server but could not locate in Order data (which includes Open Shifts but is voluminous), so we tried the less voluminous Shifts data (which does Include Tips Withheld by Server), however it does not include Open Shifts.

So rather than attempt to merge the data, we just decided to pull from Order data because it includes Open Shifts, then just do a bulk entry tied to Total Tips and Grats.

Support folks made Tips Withheld by Server a future enhancement suggestion to Orders data.

Thank you,

Steve aka Birdseye

Re: Tips withheld

josh212 — Tue, 17 Feb 2026 23:06:50 GMT

Not sure if you use tip management. If you do you can add tip withholding column by employee to your tip management report. However, if you do not you can use the time entry management report and add the column for tip withholding. This would allow you to see withholding regardless of the shift status

@Birdseye hope that helps

Re: Tips withheld

Birdseye — Thu, 19 Feb 2026 00:06:42 GMT

Will give this a try and learn more about tip management.

Thank you again Josh.

Steve aka Birdseye

Re: Tips withheld

Rob — Thu, 19 Feb 2026 17:07:27 GMT

I have attached a few articles below about the Tips manager that could be helpful. If you have any other questions, feel free to reach out!

Get Started With Toast Tips Manager
Toast Tips Manager Reporting