https://community.toasttab.com/t5/restaurant-operations/open-comment-void-reason/m-p/18199#M7568 <P>Is there a way that I can create an open comment reason for voids? &nbsp;I have discounts set so we can enter a detailed explanation, and I would like the same thing for voids. &nbsp;Is the only way to just keep adding new reasons in the void reason setting? &nbsp;I find it very hard to believe how many customers are "changing their mind" after ordering items but before they are made! &nbsp;It would be VERY helpful to be able to simply explain the void in real time at the POS.</P> Sat, 28 Feb 2026 19:07:20 GMT ZDimmack 2026-02-28T19:07:20Z https://community.toasttab.com/t5/restaurant-operations/open-comment-void-reason/m-p/18199#M7568 <P>Is there a way that I can create an open comment reason for voids? &nbsp;I have discounts set so we can enter a detailed explanation, and I would like the same thing for voids. &nbsp;Is the only way to just keep adding new reasons in the void reason setting? &nbsp;I find it very hard to believe how many customers are "changing their mind" after ordering items but before they are made! &nbsp;It would be VERY helpful to be able to simply explain the void in real time at the POS.</P> Sat, 28 Feb 2026 19:07:20 GMT https://community.toasttab.com/t5/restaurant-operations/open-comment-void-reason/m-p/18199#M7568 ZDimmack 2026-02-28T19:07:20Z https://community.toasttab.com/t5/restaurant-operations/open-comment-void-reason/m-p/18200#M7569 <P>Currently no way to have open comments like discounts, you are correct, adding more preset reasons is really the only solution. I also find that staff that are allowed to do their own voids tend to just pick anything, especially if there isn't something that really fits the reason. I added several more reasons and it has gotten better since then.</P> Sat, 28 Feb 2026 20:16:41 GMT https://community.toasttab.com/t5/restaurant-operations/open-comment-void-reason/m-p/18200#M7569 rcmck 2026-02-28T20:16:41Z