topic Re: Cash drawer opening if cash payment amount is not entered in Restaurant Operations

Cash drawer opening if cash payment amount is not entered

SmokeyBrian — Wed, 08 Mar 2023 23:49:06 GMT

I was training staff today and ran into an issue where if a person pays with cash and the host does not enter the amount paid and hits the CASH button the drawer will open assuming the customer paid the exact amount. Turns out not everyone can accurately figure out change. Is there a way to prevent the drawer from opening until the cash paid amount is entered?

Re: Cash drawer opening if cash payment amount is not entered

rcmck — Thu, 09 Mar 2023 00:01:07 GMT

That is expected behavior similar to using an old fashioned cash register, hitting cash opens the drawer like exact cash was received. Other than completely restricting cash payments, no. Just need to make sure they are aware, I can see how it can be confusing that you might need to hit that button to do a cash payment when the default behavior of the payment screen is cash.

Re: Cash drawer opening if cash payment amount is not entered

josh212 — Sat, 11 Mar 2023 17:16:18 GMT

Let’s go back to basics and teach them the counting up method from Pennie’s to hundreds

total 22.37

customer gives 50

3 cents makes 40

10 cents makes 50

50 cents makes 23

2x1 ‘makes 25 (but you want to leave tip money so

7x1 makes 30

20x1 makes 50

and that’s how we did it

Re: Cash drawer opening if cash payment amount is not entered

SmokeyBrian — Sat, 11 Mar 2023 22:05:13 GMT

I'll just buy a calculator. If the school system cant figure it out, I'm not going to.

Re: Cash drawer opening if cash payment amount is not entered

josh212 — Sat, 11 Mar 2023 23:16:59 GMT

They may not know how those work (from experience) they have their phones