topic Re: New Employee Shift Review Error in Restaurant Operations

New Employee Shift Review Error

JesseQ — Thu, 21 May 2026 01:39:09 GMT

Two of my most recent employees have been having issues running their shift reviews. Whenever they go to that screen, it says there is a sync error. There is a button to refresh, but nothing happens. We try on multiple pos and handhelds, but theyre all the same. No other employees are having this issue. Cant seem to figure it out.

Re: New Employee Shift Review Error

rcmck — Thu, 21 May 2026 02:44:40 GMT

Had the same issue at a restaurant that just went live, seemed to only affect employees with multiple jobs mostly, but I couldn't find any clear pattern, two of them had a job role that had no POS access and a job role with POS access, one had two jobs with POS access but different permission levels. My best guess was that it was related to the new job based access control being enabled by default. (I am not 100% positive) But I disabled that to start, and then removed the extra jobs from the employees and knocking them down to one. (I did not try adding those jobs back after since they did not need them anyway, but I may try that to see if the problem goes away or returns) Glad to see it was not just affecting me though, it was driving me crazy. One thing that worked while I was trying to fix it was having a manager run the shift reviews for from review employee shifts.

Re: New Employee Shift Review Error

HearthpizzeriaB — Sat, 23 May 2026 17:27:08 GMT

I generally find doing a "resync all data" tends to fix most issues for me, however I only do it after we are closed and have captured all payments. I will do this across all our devices.

Re: New Employee Shift Review Error

JesseQ — Sat, 23 May 2026 18:18:44 GMT

I still dont know what was causing this, but i archived them and put them back in as a new employee and that seemed to fix it.