topic Re: Loyalty discount in Restaurant Operations

Loyalty discount

ARMANETTI — Wed, 01 Jul 2026 23:09:07 GMT

Hello everyone! 👋

We are looking to set up a targeted promotion and want to see if this is possible within our current system.

Specifically, we want to create a discount that only applies to a particular customer group. For example, we want our Wine Club Members to automatically receive a discount on wine purchases, while regular customers pay the standard price.

Could anyone share the best way to handle this?

Re: Loyalty discount

au79teahouse — Thu, 02 Jul 2026 01:09:00 GMT

How do you track your Wine Club members? Do you use toast loyalty?

Re: Loyalty discount

ARMANETTI — Thu, 02 Jul 2026 02:03:53 GMT

Yes, I run toast loyalty.

Re: Loyalty discount

au79teahouse — Thu, 02 Jul 2026 04:03:38 GMT

At the moment, I don't think Toast has the ability to auto apply a discount for members only. Most likely, it can only be done manually by staff. However, it will be a great feature that you have the ability to offer member-only discount or for targeted audience only!

Re: Loyalty discount

ARMANETTI — Thu, 02 Jul 2026 19:02:57 GMT

Hopefully they do it's very useful feature for retail

Re: Loyalty discount

au79teahouse — Fri, 03 Jul 2026 02:37:24 GMT

I think I found something that might work in your case. Under loyalty setting, you can add a "item" reward type with custom % discount and eligible items. The only problem is your guests must have at least "1 point" to redeem the reward. And it doesn't auto apply the reward. Staff must manually apply the reward (or if you have a guest facing display, I think system will also prompt guests to choose available reward when paying). Other than that, it meets your member-only requirement.