topic Re: Wont Let employee do shift review in Restaurant Operations

Wont Let employee do shift review

Rlamblez — Sun, 26 Mar 2023 23:19:47 GMT

I was doing shift reviews and it says an employee has an open check...there are no open checks under her name. when i hit view checks, it is blank.

therefore i cannot clock her out nor close her shift

Has anyone experienced this before?

suggestions?

Re: Wont Let employee do shift review

rcmck — Sun, 26 Mar 2023 23:24:22 GMT

Make sure the check is not just being filtered out, on the checks screen, top right 3dot menu, choose show all checks or advanced filter and check show checks for current user.

Re: Wont Let employee do shift review

Rlamblez — Sun, 26 Mar 2023 23:36:43 GMT

There are no checks open under her name.

When I am on the shift review screen it says 1 Unpaid Check

when I hit view, there is nothing on the screen

Re: Wont Let employee do shift review

rcmck — Sun, 26 Mar 2023 23:44:50 GMT

The check filter may be hiding the check though, hit show all checks from the top right menu on that screen to be sure.

Re: Wont Let employee do shift review

Rlamblez — Sun, 26 Mar 2023 23:53:34 GMT

Unfortunately it shows nothing

Re: Wont Let employee do shift review

au79teahouse — Mon, 27 Mar 2023 01:01:55 GMT

I remember it happened to me one time. But I don’t remember how exactly I fixed it. Perhaps try the auto-resolve issue in closeout day at closing today.

Re: Wont Let employee do shift review

rcmck — Mon, 27 Mar 2023 01:06:26 GMT

Ok, I would try resyncing orders on that device, from the passcode screen. Have you tried closing shift on another device if available?

Re: Wont Let employee do shift review

Rob — Mon, 27 Mar 2023 17:04:32 GMT

I have seen this before; it's usually a device sync issue. Ensure all devices are connected to the network; this includes HH if you have any. You can also manually adjust this employee shift to force the system to reset. If you need more help, let me know! @Rlamblez