topic Re: Thermal Receipt paper in Industry Trends

Thermal Receipt paper

ThomasB — Fri, 06 Sep 2024 04:17:14 GMT

In an effort to lower our environmental impact, we decided to switch the thermal receipt paper we are using for something more responsible for our planet.

We picked this below :

https://www.ncco.com/product/register-rolls-ribbons/thermal-rolls/thermal-blue4est-bpa-bps-phenol-free-register-roll-2-25/

Unfortunately, after trying the blue paper on the printers, (tried multiple rolls on different printers) we noticed that the paper was not recognized by the thermal printers. Like it was not detected somehow it did not engage the printer and made the little noise.

Would you know why ? Is there anything we can do for that compatibility for our planet ?

Thank you

Re: Thermal Receipt paper

rcmck — Fri, 06 Sep 2024 13:51:12 GMT

I think it is just the wrong size, at least the one is the link is, should be 3 1/8in.

Re: Thermal Receipt paper

ThomasB — Fri, 06 Sep 2024 16:46:25 GMT

Thank you for the reply. You're right @rcmck wrong link.

We ordered this, same size as the regular thermal, but the printer does not seem to recognize it -> https://www.ncco.com/product/register-rolls-ribbons/thermal-rolls/thermal-blue4est-bpa-bps-phenol-free-register-roll-3-13-200/

Re: Thermal Receipt paper

rcmck — Fri, 06 Sep 2024 17:03:21 GMT

Ok, so you are saying it just make the the no paper beeping and flashing? This is the toast branded thermal printers?

Re: Thermal Receipt paper

ThomasB — Mon, 16 Sep 2024 23:35:46 GMT

Yes the regular Toast branded printers.

Re: Thermal Receipt paper

ThomasB — Mon, 16 Sep 2024 23:38:21 GMT

When you insert the other (regular white thermal paper) there is a moment where the printer feeder just engages the paper, unfortunately none of that works with the blue paper from NCCO

Re: Thermal Receipt paper

au79teahouse — Sun, 22 Sep 2024 06:22:03 GMT

Just got a sample roll of the paper. And no. It does not work with Toast TP 200 thermal printer. Just like you mentioned, the Toast printer does not detect the paper. It seems it has something to do with the material of the paper.

Re: Thermal Receipt paper

Joyfulness — Sun, 22 Sep 2024 16:40:59 GMT

Here is another thing you can do to limit your use of thermal paper. You can configure Toast to only print one copy of the guest's itemized receipt when processing a credit card. For example:

Before: When we ran a card, it would include an itemized copy of the receipt on the CC slip. (The one where they sign.)

After: Now when the CC slip prints, it only prints the transaction info and part where they sign, so we use less paper.

Re: Thermal Receipt paper

rcmck — Sun, 22 Sep 2024 17:25:48 GMT

Thanks for testing that, if I had to take a guess I would say the printer probably uses an optical sensor to detect the paper and the dark color of the paper is causing it to get a value that it out of the range of what it expects. Here is another source for a BPS and BPA free paper that is not blue https://www.possupply.com/3-1-8-x-230-phenol-bpa-bps-free-thermal-paper-rolls-50-rolls-case?quantity=1&custcol_autoreorder_frequency=5