topic Re: worse customer service ever in Industry Trends

worse customer service ever

Ernso — Mon, 27 Jul 2026 23:30:57 GMT

toast products not bad at all,their customer services is terrible & upper management team is insane too,soon my two stores will exit this terrible platform

Re: worse customer service ever

HearthpizzeriaB — Tue, 28 Jul 2026 16:48:22 GMT

Hi @Ernso

Is there anything that fellow Toast end users can help you out with? If one of us cannot provide insight into an issue, @Rob or @jenni can usually pull some strings to get you the help that you need.

Best,

Brian

Re: worse customer service ever

jenni — Thu, 30 Jul 2026 13:37:01 GMT

Hi Ernso, we definitely don't like knowing that you've had such a bad experience with customer service. Is there any specific ticket I can help escalate? Feel free to DM me more details!