topic Re: Automated Phone Orders by Soundhound in Industry Trends

Automated Phone Orders by Soundhound

quiroz — Fri, 26 May 2023 14:22:22 GMT

Has anyone in this community activated Soundhound automated phone order acceptance? We have never, ever, taken phone orders in 7 years (even through covid) but the Soundhound demo looks crazy impressive. We've never taken phone orders to focus our staff on in-person guests, but this solution seems to meet our focused staff criteria and possibly add a sales channel. Let me know if you have experience with Soundhound and is it as good in real life than the demo shows. Thank you

-Danny Quiroz
Reserva Coffee Roasters

Re: Automated Phone Orders by Soundhound

au79teahouse — Fri, 26 May 2023 18:55:21 GMT

just recently signed up and getting ready for the onboarding process. Service will take about 3-4 weeks to set up. So I don't have any user experience to share at the moment. In the meantime, ff you have any questions, feel free to ask away.

Re: Automated Phone Orders by Soundhound

Osmaidi — Fri, 15 Sep 2023 19:19:49 GMT

We have been using SoundHound for approximately 2 months. It definitely has some limitations. It "works" as advertised but you will have to make sure you can think of every modifier that a customer can throw at it. For example we offer a Caesar Salad and chicken is an optional modifier. If a customer calls and tries to order a Chicken Caesar Salad the automated service responds with there is no Chicken Caesar Salad. If the customer orders a Caesar Salad add Grilled Chicken it will work. If you have a simple menu or a lot of time to invest into teaching the AI then it is a very handy addition.