topic Re: New Shift Assignment in Back Office & Team

New Shift Assignment

Ashley_P — Sat, 21 Oct 2023 00:04:56 GMT

Lately when a team member completes their shift review and chooses the "new shift" option it will clock them out as their current position and clocks them back in as bartender.

Example: we if my steakhouse cook does his shift review to get out of the till and wants to stay on the clock to finish his work and it clocks him in as bartender. Which is at a lower pay amount.

This happens with all staff who are in as multiple positions.

Re: New Shift Assignment

rcmck — Sat, 21 Oct 2023 01:27:24 GMT

Which version are you currently on? Seen this mentioned a couple of times, must be a bug, it's supposed to bring you back to clock in again. Just tested myself and I go back to the clock-in screen where I choose a job like it should with multiple jobs. (I'm on 2.68 build 11)

Re: New Shift Assignment

Ashley_P — Sat, 21 Oct 2023 04:13:16 GMT

We are on the same version as you. 2.68 build 11

Re: New Shift Assignment

rcmck — Sat, 21 Oct 2023 16:12:45 GMT

I think I might have figured it out, check that the employees with the issue have the payment terminal mode permission (1.4)

Re: New Shift Assignment

Ashley_P — Thu, 09 Nov 2023 06:33:57 GMT

I meant to reply sooner. Initially, it didn't seem as if this fix solved anything. HOWEVER, I just checked on some of the staff who have had issues, and it is no longer happening.

Re: New Shift Assignment

rcmck — Thu, 09 Nov 2023 18:00:04 GMT

Yeah it didn't initially work when swapping the permission back on for myself, had to force resync all data, but I failed to mention that. Glad it is working for you, still don't know why it had an affect, I vaguely remember reading something about this permission and the new shift review somewhere in toast central at some point.