topic Re: expo tickets in Back Office & Team

expo tickets

Patience — Fri, 03 Nov 2023 22:18:52 GMT

Hi team

At one of my restaurants, online orders through Toast suddenly stopped showing up on the expo screen. The order still prints a receipt at the proper FOH station, and still shows up on all the KDS on the line. It only doesn't show up on the expo screen.

Any ideas what could have caused that or how to fix it? I've never seen that issue before!

Thank you,
Patience

Re: expo tickets

rcmck — Fri, 03 Nov 2023 22:56:43 GMT

Have you checked the filters in device setup on the expo kds? Possible something changed there.

Re: expo tickets

Patience — Fri, 03 Nov 2023 23:53:30 GMT

Where are they? I am not familiar with these filters

Re: expo tickets

rcmck — Sat, 04 Nov 2023 00:05:36 GMT

On devices itself under device setup.

Re: expo tickets

Patience — Sat, 04 Nov 2023 00:23:45 GMT

YES! OMG thank you. Once again, you have the answer! Somehow that option had been deselected.