topic Re: How can i change store hours of integrated platform’s in Back Office & Team

How can i change store hours of integrated platform’s

Don — Mon, 06 Nov 2023 03:30:32 GMT

I changed store hour from takeout/delivery in toasttab website and it wouldnt apply to doordash so we keeps getting order after we close.

So how do i change store hour?

Re: How can i change store hours of integrated platform’s

au79teahouse — Mon, 06 Nov 2023 07:10:13 GMT

Just to make sure this is where you changed your store hour?

Re: How can i change store hours of integrated platform’s

Erin — Wed, 15 Nov 2023 14:09:14 GMT

This solution does not work for DoorDash. Unfortunately, DoorDash has an automatic system that stops taking orders 30 minute prior to your closing time. They suggest to close your "Third Party Hours" in Toast 30 minutes later, but this 'solution' inadvertently then affects GrubHub, who *doesn't* automatically stop taking hours 30 minutes before closing time.

i.e. Doordash wants us to change our 3rd party hours to closing at 10:30pm (in order to accept orders up through our 10pm closing time), but then this would cause GrubHub to stop taking orders at 10:30pm, after we are already closed. Grubhub doesn't have the same inconvenient forced "final order time" restriction that DoorDash does.

I think the obvious solution here (since the 3rd parties aren't budging), is for Toast to give us a different time chart for each 3rd party partner we are integrated with, so there is no overlap, as they all behave differently.

Has anyone else come up with any other workaround?

I have also suggested in every UX interview I have ever had with Toast that Direct Takeout hours need to be separated from 3rd Party Delivery hours. These are not related in any way, and should be independent from each other.

Re: How can i change store hours of integrated platform’s

au79teahouse — Wed, 15 Nov 2023 16:59:43 GMT

The temporary solution to your problem here is to go to Doordash dashboard and set up Special Hours for your store availability. That will override Toast setting. But it can be annoying because you have to do this manually.

Re: How can i change store hours of integrated platform’s

Rob — Wed, 15 Nov 2023 16:46:36 GMT

Thanks for reaching out with this feedback. I will pass it along to my team!

Re: How can i change store hours of integrated platform’s

Erin — Wed, 15 Nov 2023 17:10:52 GMT

Yeah, I asked them if it would work to use their temporary hours solution, but they weren't sure if that would override Toast's "closing" time or not, so was waiting to hear back from our onboarding person at DoorDash. We have been trying to launch since 9/7 and are still not live, so my patience is wearing thin!

Re: How can i change store hours of integrated platform’s

au79teahouse — Wed, 15 Nov 2023 17:20:57 GMT

I just tested it out at our location. Doordash will override Toast.

Re: How can i change store hours of integrated platform’s

Erin — Thu, 16 Nov 2023 14:26:12 GMT

@au79teahouse Followup question-- in your experience with DoorDash, does this toggle actually control whether DoorDash is ON or OFF?

Toast tells me it does, DD tells me it does not. And I don't know who to believe? And how are these partners not on the same page about this incredibly basic function?

Re: How can i change store hours of integrated platform’s

au79teahouse — Thu, 16 Nov 2023 19:46:13 GMT

Just tested it out. It works. However, the major difference between toggle the on/off button on the Toast end and on the Doordash tablet is:

1. If you toggle the button on Toast, your store will temporarily removed from Doordash,
- meaning people cannot search for your business on doordash.com. Customers who ordered from you business before won't be able to access your business page on doordash. So basically, your business page is "invisible" on doordash.com (marketplace only). For Doordash StoreFront, people can still see your business page but it doesn't tell your business is currently closed. Instead, people will get an error message saying "delivery address in not within the range" for delivery. For pickup, it will say "unavailable"

2. If you toggle the Doordash tablet, your business will still be visible but shown as "closed". You also get an email notification telling your store is temporarily /paused deactivated. The maximum timeout (pause) is 60 minutes. You will need to go on to Doordash dashboard if you want a pause that is longer than 60 minutes.