topic Re: Open ticket historical data? in Back Office & Team

Open ticket historical data?

Mouses — Mon, 11 Dec 2023 20:15:44 GMT

I am trying to find if a ticket was left open from several days ago. The ticket in question was paid but I believe that it was left open for some reason. Is there a way to view a list of"open tickets" from a specific day that have subsequently been closed?

Re: Open ticket historical data?

rcmck — Mon, 11 Dec 2023 20:56:15 GMT

Yeah, use the orders report, under more turn on state and select open or paid, adjust the time frame to whatever you need.

Re: Open ticket historical data?

jwolfley — Sat, 21 Sep 2024 18:23:42 GMT

Can you tell me how these are accounted for and whether they still hit sales when left open? Is it only the payment side that's open? I have them showing in my journal entry as a debit but no account assigned, so I put them to a holding account. I can't tell when they clear out because they are no longer showing as open. There must be an offsetting entry at some point. Any guidance is much appreciated.

Re: Open ticket historical data?

Mouses — Thu, 26 Sep 2024 22:59:16 GMT

If it is not caught before the credit card payment is accepted, the tax discrepancy is just entered as a cash transaction. and we write off the difference. They are generally 2-5 cents. While on the payment screen, we can select the "update order" button and immediately return to the payment screen to update the tax amount. This only occurs on tickets where customers purchase multiples of the same items. An example would be 2x item "Medium Cup" 100000006527916429 This generates the error when the customer attempts to pay with a credit card.