topic Re: Guest Receipt Data Missing in Back Office & Team

Guest Receipt Data Missing

YB — Sun, 07 Jan 2024 02:48:00 GMT

It seems that after one of the recent updates, my guest receipts accessed through the back end no longer show me (corporate finance) basic information such as the server name, the table number, the tab name, the last 4 numbers of the credit card used, and/or house account name/number. After an interminable amount of time and three escalations with support, I was finally told that this was intended functionality. I can see this information if I click on the order number, but if the goal is to e-mail or print a receipt, that information is not included. Has anyone else had this situation, or figured out a way to have this show? This is slowing me down tremendously as well as my event/private dining team. Thanks in advance!

Also, I have to ask why this is intended. In what universe is the table number or server name something that needs to be protected? Also, it's my data. If anything, this should be something that I should CHOOSE to hide, not have forced on me.

Re: Guest Receipt Data Missing

au79teahouse — Sun, 07 Jan 2024 06:41:36 GMT

**I may not be correct on this**. Toast may need to stay compliant with state and federal regulations on data privacy protection. Even though operators own the information, Toast may still face potential lawsuits if they are not compliant with the regulations just because Toast provides the service/software to process such information.

Re: Guest Receipt Data Missing

rcmck — Sun, 07 Jan 2024 15:05:53 GMT

I remember getting a pop-up notice about the removal of PII from digital receipts, it is still visible if you choose show receipt rather than open in new tab, it also is fully visible when emailed, but not when sent via SMS.

Re: Guest Receipt Data Missing

YB — Mon, 08 Jan 2024 13:28:06 GMT

The problem I'm having is that this information *doesn't* show when I print it (or when I open it on a new tab to print that page). Also, how is the table number PII? How is the server name PII? Toast is PCI compliant by masking most of the credit card number. Virtually all merchants will show the last four numbers. More likely than not, the Toast people just came up with an idea in a meeting, and didn't actually consult with anyone that works in the upper office function. It seems that almost all "features" are done this way.

Re: Guest Receipt Data Missing

rcmck — Mon, 08 Jan 2024 18:57:07 GMT

I don't think it's PCI related, the issue is every digital receipt link is a public facing website , when you open in a new tab or text it, that is a public link to the receipt. I don't know why they chose to remove some additional details like table number, but I would disagree that it is ok to display the last four digits, a lot could be done with just those four digits and a couple other bits of PII. (https://medium.com/@N/how-i-lost-my-50-000-twitter-username-24eb09e026dd) Personally welcome the removal of this information, but I am not printing regularly like you are. It's not as convenient but you can still email them to yourself and print the email.

Re: Guest Receipt Data Missing

YB — Mon, 08 Jan 2024 19:11:33 GMT

I understand this, however, I'm in the corporate office. I don't have the option of printing via a terminal printer, so I have to open in a new tab, and print that (which then gets sent to customers as backup documentation for the bills we send). Besides, they do have the option to NOT make the receipts public facing (i.e. put it behind a password protected system).

Also, it appears that the e-mail functionality isn't working either.

Re: Guest Receipt Data Missing

au79teahouse — Tue, 09 Jan 2024 01:31:40 GMT

It seems that the information you need are still shown on the receipt if you retrieve receipts from a different section of the back-end. Let me know if you still help on that.