topic Credit Card Surcharging in Back Office & Team

Credit Card Surcharging

Rob — Thu, 06 Jun 2024 22:18:27 GMT

Hey Toast Community! 🍞

There have been several discussions regarding credit card charging across different threads. To simplify things, I propose creating a post where all credit card charging-related information can be consolidated. This will make it easier for us to provide the correct team with feedback when necessary.

What is Surcharging?
Credit Card Surcharging beta product offered by Toast allows you to automatically surcharge in eligible U.S. states to help offset the cost of your credit card processing fees.

If you are interested in this product and you do not have access, you can sign up for the waitlist here. It is worth noting not all customers will be eligible.

"Please note, eligibility for the Credit Card Surcharging product may depend on your location, whether you have a direct processing relationship with a card brand, your volume, or other factors. Ineligible customers may not be notified when the product becomes available."

Additional Resources
Surcharging & Other Ways to Offset Costs
Credit Card Surcharging FAQ
Get Started with Credit Card Surcharging
Manage the Credit Card Surcharging Product
Surcharging Overview
-UPDATE-
Cash Discount Overview

Compliant Service Charges Overview

Cheers to your restaurant's growth and success! 🥂
--The Toast Community Team 🍞

Re: Credit Card Surcharging

Rob — Thu, 11 Jan 2024 02:19:39 GMT

Hey @Rusty-Pelican I believe you were curious about this feature!

Re: Credit Card Surcharging

Sharkies — Mon, 12 Feb 2024 19:56:05 GMT

Hi Rob,

New York State just added new guidelines so that businesses can charge a surcharge for credit card transactions, as of yesterday the 11th. I have signed up for the waitlist on the beta back in November. Are you able to give me any update on if I can get into the beta or when this feature will be active for everyone? Thank you, Mark

Re: Credit Card Surcharging

Rusty-Pelican — Tue, 05 Mar 2024 20:52:53 GMT

Hey Rob, I was checking to see if you had an update on when we will be able to start charging customers a CC surcharge?

Re: Credit Card Surcharging

Rusty-Pelican — Fri, 22 Mar 2024 19:52:39 GMT

@Rob, Thanks for sharing this post again but unfortunately it does not answer my question. This post was made over 2 months ago and I'm looking for an update on when this feature will be available to everyone?? Not having this feature is costing me about $90k per year. I don't want to switch to another POS system but if Toast cannot give us this feature I won't have a choice. Any update would be greatly appreciated.

Re: Credit Card Surcharging

rcmck — Fri, 22 Mar 2024 20:08:51 GMT

Did you add yourself to the waitlist yet? https://pos.toasttab.com/products/credit-card-surcharging-waitlist

Re: Credit Card Surcharging

Rusty-Pelican — Fri, 22 Mar 2024 21:05:38 GMT

Yes I'm on the waitlist but would like some sort of time frame. I really like toast and don't want to change and you would think toast could give more info to when it will be available??

Re: Credit Card Surcharging

Rob — Fri, 22 Mar 2024 23:45:38 GMT

Hey @Rusty-Pelican, I'll try my best to obtain a timeline for you. However, the information I have is limited. In case I manage to get a timeframe, please note that it may not be guaranteed and there might be delays.

Re: Credit Card Surcharging

Rusty-Pelican — Mon, 25 Mar 2024 14:58:01 GMT

Yes please get us some type of time frame, a month, 6 months, or 2 years. Anything will help us decide what we need to do.

Thank you

Re: Credit Card Surcharging

Rob — Mon, 25 Mar 2024 16:40:53 GMT

Hey @Rusty-Pelican , I was told that this feature will be available to waitlist in late Q2 (May -June) tentatively. No information was given about when it will be live.

Re: Credit Card Surcharging

Rusty-Pelican — Mon, 25 Mar 2024 16:44:15 GMT

I'm confused? Haven't we been on a waitlist for a few months already?

Re: Credit Card Surcharging

Rob — Mon, 25 Mar 2024 19:02:17 GMT

The waitlist sign-up is available, but this was the only timeline I was given around this feature, being how the waitlist is live ahead of schedule, that seems promising, but unfortunately, no other timelines have been shared.

Re: Credit Card Surcharging

Sharkies — Mon, 13 May 2024 15:39:32 GMT

@Rob Hi rob I’m sure if you had more information you’d let us know and I bet you’re getting pestered with this question all the time. I just wanted to do a quick follow up to see if you have an update on when the credit card surge charging option will roll out to everybody. Do you have any additional information yet on this? Thank you

Re: Credit Card Surcharging

rcmck — Mon, 13 May 2024 15:42:40 GMT

Look under payments, it showed up there for me last week.

Re: Credit Card Surcharging

Rusty-Pelican — Mon, 13 May 2024 15:44:11 GMT

It was rolled lout to my restaurants on May 1st. Unfortunately, Toast raised the CC fees to us so we wont recoup as much as we thought. Kinda of dissapointed in Toast for doing this

Re: Credit Card Surcharging

Sharkies — Mon, 13 May 2024 16:04:05 GMT

It’s there! Thank you

Re: Credit Card Surcharging

Sharkies — Mon, 13 May 2024 16:05:02 GMT

It’s there. Must’ve just rolled out in the last few days. I’m going to check it out. This will definitely help even if it’s not a total recoup of the fees at least it’s something.

Re: Credit Card Surcharging

Sharkies — Mon, 13 May 2024 16:06:33 GMT

Actually spoke too soon once you click on it there’s a notice that it’s not available in the state of New York yet so oh well.

Re: Credit Card Surcharging

Sharkies — Mon, 13 May 2024 16:06:51 GMT

Actually, once I clicked on it, it says it’s not available in the state of New York yet so I’m still waiting.

Re: Credit Card Surcharging

rcmck — Mon, 13 May 2024 16:24:09 GMT

I see that, seems like this is holding it up I guess https://www.governor.ny.gov/sites/default/files/2024-02/Credit-Card-Surcharge-Law-Notice.pdf