topic Re: Credit Card Fees in Back Office & Team

Credit Card Fees

lumsden33 — Wed, 14 Dec 2022 18:02:12 GMT

I would like to know what Toast is going to do about the outrageous credit card fees you charge. Our fees with you are now more than our rent in 3 of our 5 locations. You will start to lose your loyal customers if you don't reduce your fees. We are definitely considering other options after many years with you.

Re: Credit Card Fees

Rob — Thu, 15 Dec 2022 17:09:42 GMT

Hello! Thanks for reaching out with this feedback, unfortunately, this platform does not have the ability to adjust these fees however we can reach out to see if you qualify for a rate review, just send me a Dm with your restaurant information to get this process started!

Re: Credit Card Fees

41Chris_Funaro — Tue, 20 Dec 2022 18:55:10 GMT

Keep us posted. That said, Toasts fees are competitive, based on any research our group has done. Tough sledding out there right now.

Re: Credit Card Fees

josh212 — Tue, 20 Dec 2022 20:25:27 GMT

@lumsden33 agree with @41Chris_Funaro from my reasearch toast has some of the lowest feees out there if you pay for your hardware up front. out of pocket. If hardware is part of whats increasing your fees I would purchase it. If you own your hardware you must have a great lease