topic Re: Printer/Cash Drawer in Back Office & Team

Printer/Cash Drawer

J_Kol70390 — Fri, 23 Dec 2022 19:24:39 GMT

Hey everyone,

Looking for some assistance on how to get my cash drawer connected to my printer. I have done all the reboots, unplugged and replugged. Rest ip address and wifi connection, opened printer drawer and pressed power button 5 times. When I go to open drawer or cash out a payment drawer does not open and says not connected to ip address

Thanks in advanced

Re: Printer/Cash Drawer

josh212 — Sat, 24 Dec 2022 06:59:46 GMT

Not to sound basic but is the device under device settings set up to accept cash payments and select the correct printer

Then on the back end make sure these are set

And make sure the receipt printer is matching the cash drawer

Next under receipt printer options make sure you have the right settings set up

Also make sure your serial number is correct and the IP Address is blank. Toast uses Dynamic IP addresses not static so adding ip addreesses wont help

Re: Printer/Cash Drawer

rcmck — Sun, 25 Dec 2022 17:11:55 GMT

Can you share a picture of your printer connections? Also under printer setup is the printer listed and online?