topic Re: No Support for Toast Delivery Services in Back Office & Team

No Support for Toast Delivery Services

adiaz1211 — Mon, 28 Oct 2024 07:16:12 GMT

Have any of you had success in getting someone at Toast to resolve TDS issues with DoorDash? I've been trying to escalate this for two weeks but it isn't going anywhere, and the issues are becoming too frequent and are damaging our reputation. Clearly there's a glitch between Toast and DoorDash (the driver takes the order but doesn’t deliver it, then blames it on an incomplete address, even though I can see a valid address in Toast), but no one is owning the problem or attempting to fix it. I'm being forced to turn off TDS because of how bad it's gotten.

Re: No Support for Toast Delivery Services

Rob — Mon, 28 Oct 2024 16:09:52 GMT

Hey, I'm sorry to hear about the issues with TDS. If you provide a case number, I can escalate this within my team to hopefully resolve it.

Re: No Support for Toast Delivery Services

JimmyD99 — Mon, 28 Oct 2024 17:05:27 GMT

Have you talked with DD at all?

Re: No Support for Toast Delivery Services

adiaz1211 — Mon, 28 Oct 2024 21:14:44 GMT

Absolutely. That's who I started with. They're insisting they don't have a complete address, and when I tell them what I see in Toast they say that's not what they got.

Re: No Support for Toast Delivery Services

adiaz1211 — Mon, 28 Oct 2024 21:20:32 GMT

12647206 and 12555101 (merged). I have three other similar issues that have happened over the last two days, but don't see a reason to open another case if Toast isn't going to resolve the ones they already have...