topic First week with Toast from Aloha in Back Office & Team

First week with Toast from Aloha

Brendan808 — Thu, 16 Jan 2025 18:47:57 GMT

When entering open items the price doesn't print on tickets... Also, transfers don't have to be accepted. It's almost like a force transfer. Both of these scare me. Any current fixes or ideas?

Re: First week with Toast from Aloha

Rob — Thu, 16 Jan 2025 20:15:33 GMT

Welcome to Toast, thanks for reaching out to the community!
Your open items may not be configured properly, the name and price should print on the check. The article below explains how to set up open items. As far as transfers, are you talking about check transfers?

Create an Open Item or Open Priced Menu Item
Transfer a Check to Another Server

Re: First week with Toast from Aloha

rcmck — Thu, 16 Jan 2025 21:43:09 GMT

If you are referring to the kitchen tickets, price does not show on there. Transferring checks requires several permissions, if you don't want that to be done without manager permission, take one or more of them away. https://doc.toasttab.com/doc/platformguide/adminTransferringOrders.html

Re: First week with Toast from Aloha

HearthpizzeriaB — Tue, 21 Jan 2025 18:20:03 GMT

All be it many years ago, I used to use Aloha at the beginning of my career. When you would transfer a table or a check from one server to another, the person who was receiving the check or table would need to accept the table for the transfer to complete.