topic Re: Online orders are double-deducting from stock counts in Back Office & Team

Online orders are double-deducting from stock counts

bottletheory — Fri, 21 Feb 2025 00:26:30 GMT

Hi Gang,
Since yesterday morning, we've noticed that all of our online orders are reducing inventory by 2. We have a significant retail operation so this is causing alot of confusion.

Happening on our custom braded online store and Toast Local. Orders from HHs and POS are fine, the are correctly reducing stock counts.

We've made no changes to our online store settings or anything else that might trigger this eractic behavior.

We've submitted a support ticket, but I have to imagine this can't be isolated to just us.

Anyone else experiencing this?

Re: Online orders are double-deducting from stock counts

ramp — Fri, 21 Feb 2025 08:38:27 GMT

Are you in the branded ecommerce store beta?

Re: Online orders are double-deducting from stock counts

bottletheory — Fri, 21 Feb 2025 21:44:23 GMT

I don’t think so. Just the fugly Toast site.

Re: Online orders are double-deducting from stock counts

Rob — Mon, 24 Feb 2025 17:44:54 GMT

Hey, have you received a resolution from your support ticket? If you can provide the support case number, I'd be happy to see if more can be done, I understand how sensitive inventory can be so want to make sure this is handled as quickly as possible!

Re: Online orders are double-deducting from stock counts

bottletheory — Tue, 25 Feb 2025 16:45:09 GMT

Hi Rob,
Toast closed this as resolved, but provided ZERO detail and failed to reverse the double counting, which left my inventory counts totally wrong.

I asked for specifics on what the issue was, how it was resolved, and the detail supporting the return of our stock counts to the correct counts... and here's the response I got:
Case number: 13684581

>Dina Thomas (Toast, Inc.)

> That information was internal as it seems it was a coding issue, the engineers got it resolved.

--
I pay $1k/mo to Toast for this???

-Josh