topic Re: HELP just opened, can't close out in Back Office & Team

HELP just opened, can't close out

Rebecca — Fri, 07 Mar 2025 15:34:44 GMT

First day. 2 people didn't pay, didn't understand how to close out for the night . I need someone to walk me through this

Re: HELP just opened, can't close out

nbunda — Fri, 07 Mar 2025 16:04:03 GMT

Hey Rebecca,

For closing out the day, you won't be able to close an open check for the same day if it doesn't have a balance due of 0, usually only the case for checks that were entered and paid correctly.

If you have open checks at the end of the night, there could be a few reasons:

The check was rung in twice by accident, and one of them was in fact paid. In this case, just void the entire open check as a server error. If you discover that both orders were actually made by the kitchen, you may want to comp this order instead, for accurate usage reporting.
The order was made but not paid for by the guest, in which case we need to eat the cost and get the balance due down to 0. This is usually handled by comping the entire order (which is a check-level discount), but some restaurants set up an "alternate payment method" to handle this.
The order has a payment on it, but the check was then modified to raise or lower the total, without then also adjusting the payment. In this case, you would highlight the existing payment and adjust it to the current balance.

Open checks at the end of the night can be a big pain! If you need any deeper explanations or have any other scenarios you need help with, please let us know!

Re: HELP just opened, can't close out

Rob — Fri, 07 Mar 2025 17:50:23 GMT

Hello! Thanks for reaching out! I'm sorry to hear about the closeout process. I have attached a video walkthrough of what to do next time! If you search "Close out" in the community, you can find other helpful tips about the closeout process. I have also attached a link to our Toast Classroom video below. Welcome to Toast, and please reach out if you need more help!

Toast POS End of Day Activities
Toast Classroom Guided Closeout

Re: HELP just opened, can't close out

HearthpizzeriaB — Sat, 08 Mar 2025 19:38:20 GMT

Great response Nick!