topic Re: Could issue status reporting be slightly improved? in Back Office & Team

Could issue status reporting be slightly improved?

ashokr — Tue, 04 Mar 2025 18:03:30 GMT

When I open issues, I see an email like this.

Did we fix it? 13589507

It would be soo helpful if it can include at least a meaningful subject line? Having to open and see what the issue is for each email is just painful.

Re: Could issue status reporting be slightly improved?

EV_SEA — Mon, 10 Mar 2025 18:38:53 GMT

YES! Toast please fix this. I am currently so frustrated with Toast support trying to follow up on open cases. Just got an email today closing a case that I have no idea what it's for. Even going to Toast Central to look up case numbers and there's NO detail on what the cases are about.

Re: Could issue status reporting be slightly improved?

www — Wed, 12 Mar 2025 08:51:16 GMT

Is anyone else also experiencing delays on tickets opened via the "My Care Cases" portal?

The cases aren't urgent (otherwise I would call or chat), but in the past they would get answered within a week. I have one case that's 3 weeks old and another one that did get a response a month ago but no updates since.

Re: Could issue status reporting be slightly improved?

EV_SEA — Wed, 12 Mar 2025 22:49:04 GMT

Yes. I have been chasing down support for weeks on a certain ticket. I keep getting promised a follow up from the support team and it never comes.

Re: Could issue status reporting be slightly improved?

Rob — Wed, 19 Mar 2025 16:18:35 GMT

Thanks for this feedback; let me know if there is anything I can do to help!

Re: Could issue status reporting be slightly improved?

Rob — Wed, 19 Mar 2025 16:20:46 GMT

I'm sorry to hear about the lack of follow-through you've had with these cases; if you have the case numbers, I can work to find out more here!