Toast Pay - Split Check Discrepancies

Sdaniel — Mon, 03 Mar 2025 20:29:03 GMT

Hey everyone!

We’ve noticed some unusual issues with transactions involving QR code payments, particularly when a check is split. Here are the main concerns:

1. Discrepancy in Split Check Totals Between Toast and R365: When a check is split, the subtotal amount in R365 differs slightly from the total in Toast. The discrepancy is typically minimal, often just a few cents. The amount pulling into R365 is normally higher by 1-2 cents. This issue was first identified in February by our accounting team, or at least that’s when we started noticing it.

2.Incorrect Item Split Amount (Item QTY): In this case, the bill was evenly split in half, which also divided the cost of each item by .5. However, one item's price was different, resulting in an uneven split and two different prices on each split check.

3. Incorrect Tip Displayed on Guest’s Phone: In this scenario, a guest's card was declined twice when attempting to pay via QR code. On the third attempt, the payment was successfully processed. However, after the transaction, the displayed tip was calculated based on all three payment attempts, resulting in a tip total of $82.35 to display instead of the intended $27.46. While everything was correct on the backend, from the guest's perspective, it appeared as though more money was being taken out of their account.

I've already flagged this issue with someone at Toast, but I wanted to check if anyone else is experiencing similar problems or if this is something unique to us.

Re: Toast Pay - Split Check Discrepancies

Rob — Wed, 19 Mar 2025 21:33:48 GMT

I just wanted to check in here. Was support able to find a resolution to this?

Re: Toast Pay - Split Check Discrepancies

Sdaniel — Wed, 19 Mar 2025 21:39:46 GMT

Hi Rob!

No resolution yet, but Dan over at Toast is looking into this. Thanks for checking! 🙂

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Toast Pay - Split Check Discrepancies

Re: Toast Pay - Split Check Discrepancies

Re: Toast Pay - Split Check Discrepancies