topic Re: Issues Accessing Toast Web/Payroll in Back Office & Team

Issues Accessing Toast Web/Payroll

khusted — Sat, 29 Mar 2025 14:06:35 GMT

Is anyone else experiencing issues when trying to access Toast Web and/or Toast Payroll after signing in? This issue started about 3-weeks ago, and it goes back and forth from Toast Payroll and Toast Web! I have reached out to support numerous times who clearing does not understand the issue, and for someone that is on all Toast platforms all-day, every day, it's killing me!

Attached is the screen I get! I have cleared all browsing, cookies, etc. data - all is good for about 5 minutes, then blank page again! The ONLY way I can access whichever Toast site is doing it is by opening an incongnito window - only then can I access every single page and site just fine! This is driving me absolutely crazy!!!!

One support agent finally said "oh I found something about a known issue with customers using Windows 11" - then a few days later, I check back for an update with a different agent, and they said there is no issue with Windows 11 and doesn't know what I'm talking about!

Re: Issues Accessing Toast Web/Payroll

Rob — Mon, 07 Apr 2025 16:46:40 GMT

I'm sorry to hear about these page-loading issues. Are you still experiencing these issues? I know there have been a few updates recently that might have resolved this!

Re: Issues Accessing Toast Web/Payroll

khusted — Mon, 07 Apr 2025 16:48:59 GMT

Yes, still experiencing the same issue! I have not received any updates, even after reaching out multiple times for an update! The issue is with the unified login

Re: Issues Accessing Toast Web/Payroll

Rob — Mon, 07 Apr 2025 17:00:45 GMT

Thanks for the update, I’m really sorry you’re still dealing with this. I know how frustrating it is to keep following up without getting clear updates. Could you send me one of the case numbers tied to the unified login issue? I’ll make sure it gets escalated for deeper investigation!

Re: Issues Accessing Toast Web/Payroll

khusted — Mon, 07 Apr 2025 17:20:17 GMT

13867007 and/or 13813042

Re: Issues Accessing Toast Web/Payroll

Bonnimae — Fri, 11 Apr 2025 22:41:25 GMT

was this resolved? I am on the verge of switching to Toast Payroll, but I use Windows 11 too

Re: Issues Accessing Toast Web/Payroll

khusted — Fri, 11 Apr 2025 22:44:39 GMT

Yes, but the issue wasn’t specific to toast payroll. Definitely worth it for you to make the switch to Toast Payroll from any payroll company!! Let me know if you need help or have questions, feel free to direct message me!