topic Re: Employee email was entered in wrong and can't resend invite in Back Office & Team

Employee email was entered in wrong and can't resend invite

Raistlin28 — Mon, 02 Jun 2025 21:12:49 GMT

I need to go through all our employees to ensure that e-mails are correct. The issue I'm facing with Michael Langley is his email was entered as **********, his correct email is*********** I tried to resend invite, but an error message is stating that the email is already associated with a team member in your restaurant or another restaurant. Asked me to contact support for assistance.

Re: Employee email was entered in wrong and can't resend invite

rcmck — Thu, 29 May 2025 22:38:12 GMT

Have you tried archiving the employee with the wrong address and recreating the profile? Also this is the public community site, you should probably edit your post and remove their personal name and email address.

Re: Employee email was entered in wrong and can't resend invite

HearthpizzeriaB — Sat, 31 May 2025 19:46:33 GMT

Hi,

You may want to edit your post to not publish an employee's email in a public forum.

Re: Employee email was entered in wrong and can't resend invite

Rob — Mon, 02 Jun 2025 21:16:36 GMT

I do not edit posts; however, I have removed your employee's email from your post. Since the viewing capabilities of this forum are not private, sharing someone else's email address is not advisable. To protect the privacy of others, I have taken this step. @Raistlin28 , thank you for your understanding and for reaching out to the community for assistance. Please feel free to continue using the community for help!

Re: Employee email was entered in wrong and can't resend invite

CEFreeman — Mon, 14 Jul 2025 18:37:25 GMT

This stinks.
You have to have an HR+ permission level to 1) change it, or 2) have Toast support change it. If you don't have that permission level, they won't even talk about it.
They won't help you here.