What is a merchant service broker?

CelticChieftain — Tue, 24 Jun 2025 15:48:50 GMT

I keep getting calls from someone saying they are a Merchant Service Broker.
"It was a pleasure speaking with you . Like I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card processing Nationwide so when they go up, we provide you with an updated analysis, so this is for your information . I need a more recent copy of your merchant statement to get you back the updated lower fee structures and to pinpoint the overcharges in the account especially since they are a new processor you will know right away.

Give me a call with any questions. I will have your results back to you within 24 hours and once again it is a free review for you"

What is this? They want a copy of my merchant account invoice, so they can evaluate what we are currently being charged for credit card processing fees. I'm not giving anyone my business information; especially not someone I don't know nor did I ask them to call me.

Can anyone give me insight on this?

Re: What is a merchant service broker?

Rob — Mon, 21 Jul 2025 21:12:34 GMT

Thanks for reaching out to the community! Toast is your credit card processor. This business is looking to sell you their rates instead. However, Toast does not offer a way to switch to a 3rd party for credit card processing, If you have further questions or would like your rates re-evaluated, please reach out to Toast support!

Credit Card Processing Rate
Toast Credit Card Processing and Billing FAQ

topic What is a merchant service broker? in Back Office & Team

What is a merchant service broker?

Re: What is a merchant service broker?