https://community.toasttab.com/t5/back-office-team/no-reply-to-my-support-case-14869672/m-p/15851#M2815 <P>I started a support case over a week ago (June 27).&nbsp; Case # <SPAN>14869672.&nbsp;</SPAN>After hours on chat with different reps for days, it was finally kicked up to some kind of higher tier support on July 1.&nbsp; I had a phone call with an agent named&nbsp; Breal Wells-Taylor.</P><P class=""><SPAN class="">Any time I click on the link of her name to try to get in touch with her, I get this error: "</SPAN><STRONG>Whoops! 404.&nbsp;</STRONG><SPAN>Sorry, the page you were looking for at this URL was not found."</SPAN></P><P>On that July 1 phone call with Breal, I needed to wait until after-hours to push some menu changes, so we agreed to a follow-up the next day. She was supposed to email me. I have not heard back since. It is now July 8. I have checked my Care Case every day and there is no communication. I added some more questions in the Customer Comment field with screenshots, but no one has replied. If I click the link on the support agent's name, Toast says it's a broken link. There's no email provided.&nbsp;</P><P>Since I've been working on this issue for so long, I do not want to start all over again with support triage.&nbsp; My case is complex as it has problems with menus, permissions, location groups, and integrations.</P> Tue, 08 Jul 2025 14:46:42 GMT SSWRC 2025-07-08T14:46:42Z https://community.toasttab.com/t5/back-office-team/no-reply-to-my-support-case-14869672/m-p/15851#M2815 <P>I started a support case over a week ago (June 27).&nbsp; Case # <SPAN>14869672.&nbsp;</SPAN>After hours on chat with different reps for days, it was finally kicked up to some kind of higher tier support on July 1.&nbsp; I had a phone call with an agent named&nbsp; Breal Wells-Taylor.</P><P class=""><SPAN class="">Any time I click on the link of her name to try to get in touch with her, I get this error: "</SPAN><STRONG>Whoops! 404.&nbsp;</STRONG><SPAN>Sorry, the page you were looking for at this URL was not found."</SPAN></P><P>On that July 1 phone call with Breal, I needed to wait until after-hours to push some menu changes, so we agreed to a follow-up the next day. She was supposed to email me. I have not heard back since. It is now July 8. I have checked my Care Case every day and there is no communication. I added some more questions in the Customer Comment field with screenshots, but no one has replied. If I click the link on the support agent's name, Toast says it's a broken link. There's no email provided.&nbsp;</P><P>Since I've been working on this issue for so long, I do not want to start all over again with support triage.&nbsp; My case is complex as it has problems with menus, permissions, location groups, and integrations.</P> Tue, 08 Jul 2025 14:46:42 GMT https://community.toasttab.com/t5/back-office-team/no-reply-to-my-support-case-14869672/m-p/15851#M2815 SSWRC 2025-07-08T14:46:42Z https://community.toasttab.com/t5/back-office-team/no-reply-to-my-support-case-14869672/m-p/15857#M2817 <P>Thanks for contacting the community! I’ll help you get in touch with the agent. Sorry for the loss of communication. I’ll DM you to confirm the best email and phone number!</P> Tue, 08 Jul 2025 20:07:36 GMT https://community.toasttab.com/t5/back-office-team/no-reply-to-my-support-case-14869672/m-p/15857#M2817 Rob 2025-07-08T20:07:36Z