topic $10 Credit Offered without consent in Back Office & Team

$10 Credit Offered without consent

nessah81 — Fri, 18 Jul 2025 13:26:26 GMT

Our receipts are now printing with a $10 credit if paying with QR code. This was never authorized on our end. Any help on how to fix this and why it happened? TIA!

Re: $10 Credit Offered without consent

rcmck — Fri, 18 Jul 2025 16:09:41 GMT

Is it maybe just something entered into the footer or promo area of the guest receipt? Check the guest receipt setup to see if there is anything there.

Re: $10 Credit Offered without consent

drdgreen — Fri, 18 Jul 2025 18:31:23 GMT

You may want to get this resolved quickly. I have read on several posts on Reddit where payment processing charges are higher when a guest pays using the QR code. I have not confirmed this as we do not use QR codes, but if we should choose to do so, I will verify if payments through this method are not covered by our payment processing agreement or are treated separately from terminal payments.

Re: $10 Credit Offered without consent

JVPzoom — Fri, 18 Jul 2025 20:23:16 GMT

We've received reports of this at our locations with QR code payment turned on. This is a Toast/Google partnership that involves the guest receiving Google credit - it does not relate to any promo offer in store. However, this is not clear to the guest and has caused issues for us too.

There isn't the ability to adjust this via Toast configuration. When we pressed our enterprise support, they advised there wasn't a way to remove the Google messaging on their end either. Our option was to keep it on and clarity to guests or to remove QR code payment.

Re: $10 Credit Offered without consent

JVPzoom — Fri, 18 Jul 2025 20:33:57 GMT

That is correct, you will pay higher fees for these. QR code, text to pay, and other digital order & pay transactions are CNP (card not present) transactions. No card or way to verify identify = higher risk for banks due to the increased rate of fraud/chargebacks.

With that said, look at your rate differences, your volume, and make the judgement call. If ~1000 CNP transactions costs you an extra $500.... per month that would be a no for me, but per year you could start to look at the value added vs. cost increase. If your demographic leans young, there is a case to be made.

Re: $10 Credit Offered without consent

Sdaniel — Fri, 18 Jul 2025 22:40:25 GMT

Hi,

One of the managers flagged this as well. I'm not sure why it was added, but I was able to get it removed quickly by reaching out to customer support. I was told there's no setting on our end to disable it, but the support agent was very helpful and resolved it promptly.