topic Re: Positive Experience with Toast Customer Care. in Back Office & Team

Positive Experience with Toast Customer Care.

41Chris_Funaro — Sun, 22 Jan 2023 22:01:24 GMT

All.

Its Sunday. In Michigan. Am I watching the game? Nope. Covering a shift for a manager. Slingin’ the best Nashville style chicken in Michigan.

Anyways.

Had an issue. Wasn’t that important. No Chat on the weekends? No problem. Placed a ticket, figured I would hear back in a couple days. To my surprise and excitement, I got a call less than 15 minutes later. My issue was resolved promptly and with hospitality. Nice work toast. I know its been tough sledding the last three years. This is noticeable improvement and should be celebrated.

I even had the opportunity to confirm my case was closed, via email.

Re: Positive Experience with Toast Customer Care.

carrisa — Tue, 24 Jan 2023 16:02:15 GMT

Hi Chris, So happy to hear that you were able to get your issue quickly resolved. We're constantly working to improve our Customer Care experience. If you have additional feedback, don't hesitate to reach out.

Re: Positive Experience with Toast Customer Care.

josh212 — Thu, 26 Jan 2023 00:47:20 GMT

From what I have found is although the service team may not be knoweledgable enough, for the most part they try their hardest to help or point you in the general direction. I have rarely found a memeber that is not willing to try their best.