topic Re: Where to find information on a Case Number in Back Office & Team

Where to find information on a Case Number

drdgreen — Fri, 18 Jul 2025 18:27:18 GMT

When we call help or work with someone in Technical Escalations, on occasion a case number will be created. I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the status or even topic of a case.

Does anyone know how to check the details of a case or submit additional clarifying information on a case?

Re: Where to find information on a Case Number

Sdaniel — Fri, 18 Jul 2025 22:47:50 GMT

We signed up for the Help Center Case Portal beta, and I have to say, it makes finding cases so much easier. The only downside right now is that you can't see comments added by an agent, but that feature is coming soon. Since it's still in beta, I'm sure even more great features will be added as Toast gathers feedback from those testing it.

Re: Where to find information on a Case Number

www — Tue, 22 Jul 2025 08:26:22 GMT

You should be able to see them here:

https://central.toasttab.com/s/my-customer-care-cases