topic Re: Tip pooling rules in Back Office & Team

Tip pooling rules

DS2 — Tue, 08 Jul 2025 16:54:35 GMT

For toast tip pooling rule set up, how do account for a ghost employee contributing tips and then a position no showing. For example Shared Bar (ghost) is the employee receiving tips and those are split between Bartenders (actual humans) and Bar backs (also humans). If no barback is scheduled, all tips should go to the bartenders. However, toast is sending the barback share back to Shared Bar, which I don't want. How do I set this up properly?

Re: Tip pooling rules

Rob — Tue, 08 Jul 2025 21:23:54 GMT

Hey, thanks for reaching out to the community! Here is one way to set this up!

1. Navigate to **Employees > Payroll management > Tip pooling policy** in Toast Web.
2. Select the **+Add pool** to create a new pool or edit an existing one.
3. Under **Which jobs receive tips from the pool?**, select the recipient jobs (bartenders and barbacks).
4. Use the **Advanced options** to adjust how tips are shared:
- Under **How are tip shares calculated?**, choose to split the contribution among recipients by **percentage**.
- Ensure that if a rule is set to contribute to a job that had no employees clocked in (like the barback), the contribution percentage for that job will **return to the contributor** (bartenders in this case).
5. Save your changes to update the tip pooling rules.

Please let me know if this works for you!

Re: Tip pooling rules

DS2 — Tue, 08 Jul 2025 21:34:33 GMT

Unfortunately this doesn't work because the tips are generated by Shared bar, which is not human, so I don't want the tips reverting to them.

Re: Tip pooling rules

Rob — Wed, 09 Jul 2025 17:00:32 GMT

oh I see, so for this part:

Ensure that if a rule is set to contribute to a job that had no employees clocked in (like the barback), the contribution percentage for that job will go to the Bartenders. **return to the contributor** (bartenders in this case).

Is there no option to set it to go to the Bartenders here?

Re: Tip pooling rules

DS2 — Wed, 09 Jul 2025 17:47:22 GMT

Not currently, but it seems like that might be the only way to go forward and make this workable.

Re: Tip pooling rules

CEFreeman — Wed, 23 Jul 2025 20:16:54 GMT

We have this.
I created a job code and position named the same, Bar Team.
When I run 2 bartenders, (they're clocked in as themselves) but while they're together, we clock in Bar Team (ghost).
Everything they ring when together, is under Bar Team Ghost).
When someone leaves, we close Bar Team (Ghost) , run a report and clock them out.
The late bartender carries on under their own number.

I hope this help. It's working for us.

Pool:
Contributor is Bar Team
Receiver is Bartenders. Only Bartenders.
They receive 100% of Cash tips, Gratuities, non-Cash tips, etc.
There isn't anything to return, because if Bar Team tips out bus or runners, it's a different pool.

Re: Tip pooling rules

CEFreeman — Wed, 23 Jul 2025 20:18:05 GMT

P. S. Make certain you set your job code up to NOT contribute to labor hours.

Re: Tip pooling rules

DS2 — Wed, 23 Jul 2025 20:21:02 GMT

Oh, good call. Where I do select this, to not contribute?

Thank you!

Re: Tip pooling rules

Rob — Fri, 08 Aug 2025 21:37:14 GMT

This should help, let me know if you have more questions!

Create and Edit Jobs (Roles) for Toast POS

Re: Tip pooling rules

Ahammontree — Thu, 30 Apr 2026 11:05:20 GMT

Hey there.. did you ever find a good solution with this?