topic Re: Staff Surfing the Web on Toast Devices in Back Office & Team

Staff Surfing the Web on Toast Devices

Kirsten_H — Wed, 16 Oct 2024 18:19:09 GMT

When we came on board with Toast, we were told that only toasttab.com web traffic was allowed on Toast devices, that everything else was blocked for security purposes. Similar in my eyes as to why Toast Tables was not allowed on Toast devices, that it was a PCI issue.

This summer we had staff surfing the web, even watching international soccer matches, on their Toast devices.

Long story short, we confirmed our Meraki router has only Toast devices, and per Support, there have been updates that removed the blocking of non-Toast websites on Toast devices. There is no longer a way to control what websites staff is accessing on Toast devices. I would like to think that merely telling staff not to surf the web is an effective solution, but it's not. Support advised the only way to 'stop' it is to disable the web browser on the devices and hope the staff isn't smart enough to re-enable it. The support person said he'd never heard of this being an issue before.

I can't imagine I'm the only one with staff surfing the web...anyone else have any insight? Has disabling the web browser worked for you?

Thanks!

Re: Staff Surfing the Web on Toast Devices

Yanky — Tue, 16 Sep 2025 16:55:56 GMT

I have the same problem. They say there is no option to remove or disable the browser.

Re: Staff Surfing the Web on Toast Devices

SarahSCC — Fri, 27 Feb 2026 16:06:46 GMT

Old post but I am having the same issue. They aren't supposed to use their phones so they found a work around and now I need to find a work around. Toast help!

Re: Staff Surfing the Web on Toast Devices

rcmck — Fri, 27 Feb 2026 18:34:24 GMT

There is a new device management beta, it doesn't elaborate too much on what can be locked out, but seems promising https://www.toasttab.com/customers/shop/test-kitchen/shop-item-toast-device-mgmt-eap

Update: You can lock it down completely if you want

Re: Staff Surfing the Web on Toast Devices

TerryBuster — Fri, 27 Feb 2026 20:25:26 GMT

Here as well. And, since the devices AND merakis are from Toast, and the entire network separated from all other networks, Toast should be locking these down, without a written exception for PCI considerations. This is definitely disappointing, at the very least.

Re: Staff Surfing the Web on Toast Devices

Kirsten_H — Tue, 03 Mar 2026 20:07:51 GMT

Has anyone tried this yet? What was your result? Any undesired side effects?

Re: Staff Surfing the Web on Toast Devices

rcmck — Tue, 03 Mar 2026 20:32:59 GMT

I signed up, waited till the weekend was over before enabling any of it. Am able to stop them from doing anything at all, other than power off or restart, but you could disable that too if you wanted. Can't open notification shade, so no accidentally turning off WIFI or ethernet when they accidentally open it, can't get to the apps section to open anything, just the option to go to toast or unlock with password you set. Have not seen any undesired side effects yet. Here is a screen shot of the page so you can see what that is like.

Edit: I thought of one potential undesired effect, depending on the level of lock down the handheld swipe to unlock screen goes away completely, personally I thought that was a positive as it is one less step to get to taking an order, but will see if it causes any issues.

Re: Staff Surfing the Web on Toast Devices

Kirsten_H — Tue, 03 Mar 2026 20:53:24 GMT

That's awesome. Thanks!

Re: Staff Surfing the Web on Toast Devices

Rob — Tue, 03 Mar 2026 21:00:21 GMT

Thanks for reaching out with your feedback!

Re: Staff Surfing the Web on Toast Devices

TerryBuster — Tue, 03 Mar 2026 21:36:08 GMT

That’s exciting to hear! Hopefully it will get out of beta and into gold soon.

Re: Staff Surfing the Web on Toast Devices

Rob — Tue, 03 Mar 2026 21:48:35 GMT

Glad to hear you're excited for this update!

Re: Staff Surfing the Web on Toast Devices

Yanky — Mon, 09 Mar 2026 16:39:00 GMT

I am currently using this setup at one of my locations on the kiosk devices. In the past, customers would occasionally open the browser and leave it that way, which required my staff to check the kiosk from time to time to reopen the POS system.
Since locking the browser, the kiosks have been functioning perfectly while these restrictions are in place, and the POS remains accessible and running as intended. My main takeaway so far is that the device management solution appears to be working very well.

Re: Staff Surfing the Web on Toast Devices

Rob — Mon, 09 Mar 2026 17:08:22 GMT

Thanks for reaching out with this feedback, glad to hear it's going well!