topic Re: Forced Clock-in required in Back Office & Team

Forced Clock-in required

Scottg — Thu, 18 Sep 2025 16:11:00 GMT

One of our Flex 14 terminals does not require employees to clock in before using the quick order feature. The other one does. I don’t know how to disable the forced clock in, and I’m not sure why the two terminals are behaving differently.

I would like my employees to be able to take orders without clocking in, since sometimes this happens when they’re finished with their shift.

Also, I’ve dissected the enforced schedule button, and that doesn’t fix the problem. I’ve also re-synced the device, and also rebooted it. I’ve also chatted with tech-support, who keeps telling me to uncheck the enforced schedule box, which doesn’t do anything.

The weird part is that the behavior is different on our two separate Flex 14 POS stations. One of them does not require the clock in, but the other one does.

Re: Forced Clock-in required

Rob — Thu, 18 Sep 2025 20:47:15 GMT

Thanks for reaching out to the community, this sounds like a syncing issue with one of the terminals.

To allow employees to take orders without clocking in, you need to adjust the settings related to the time clock and schedule enforcement.
1. In Toast Web, navigate to Front of houseOrder screen setupUI options.
2. Scroll to the Time Clock section and ensure that the Enforce Scheduling option is set to No if you want to disable the forced clock-in requirement.
3. If you have any schedule enforcement settings, navigate to EmployeesEmployee management and select Schedule enforcement. Make sure that the settings do not require manager approval for clocking in or out.

On the terminal that is not following this resync this device - Resync All Data on Your Devices.
Thanks for reaching out. Please let me know if this resolves the issue!

Re: Forced Clock-in required

josh212 — Thu, 18 Sep 2025 22:37:29 GMT

You also need to make sure that they are listed as tipped, cashier, and hourly.

Re: Forced Clock-in required

Scottg — Tue, 23 Sep 2025 14:47:37 GMT

Thank you for the support, but I’ve already deselected the “enforced login” feature, and I have also re-synced several times. Also, my employees are tipped and hourly workers, but that doesn’t explain why one Flex14 does not require clock in, but the other one does.

so I’m still stuck.

appreciate any other suggestions.

Re: Forced Clock-in required

Scottg — Tue, 23 Sep 2025 14:48:55 GMT

Yes, I also insured that the employees are tipped in hourly. Remember, one of my flex 14 allows employees to use the register without clocking in, but the other one doesn’t.

So something’s different between the two stations.

Re: Forced Clock-in required

rcmck — Tue, 23 Sep 2025 15:04:11 GMT

The required login is the expected behavior, the only way to allow them to take orders without clock-in is to set their pay rate to salary. As far as the troubleshooting steps you have taken, have they been on the device that is allowing them to take orders without clock in or the one not working that way? Also have you tried clearing the app cache yet?

Re: Forced Clock-in required

Scottg — Tue, 23 Sep 2025 15:10:36 GMT

Yes, I have also cleared the cache.

One other piece of information, is that I initially was using Toast payroll, but I disabled that and am using Homebase payroll instead. Homebase publishes the schedule to Toast, but I’m just confused why one terminal allows and the other one doesn’t.

Re: Forced Clock-in required

josh212 — Tue, 23 Sep 2025 21:55:20 GMT

Does one have a cash Drawer?

Re: Forced Clock-in required

Scottg — Wed, 24 Sep 2025 22:23:16 GMT

Well, actually it does, but we don't use the cash drawer on the affected terminal. Our main terminal has an active cash drawer, but our bar doesn't need one (even though it is attached).

Do you think that has something to do with the inconsistent behavior?

Re: Forced Clock-in required

josh212 — Tue, 30 Sep 2025 01:19:53 GMT

@Scottg Because there is a cash drawer and the device option allow cash payments is probably enabled and your employees are tipped which means they have to have an active shift to accept the cash payments as cash payments are stored locally on the devices until they are captured with the entire day close out. ..the payment module (once you click pay is a completely different product and system than the order screen and handled by completely different teams and systems (similar to an integration with a third party), This is partially because of stricter regulations in order to keep compliance around credit card security and partially to mitigate any errors within payment modules by limiting access so an engineer that works on email marketing cannot mistakenly mess up payments.

tldr in order to keep accurate cash entries the devices requires the employee that has the permission to accept a cash payment to be clocked in on a device that can account for cash payments