topic Re: How do I get a hold of the Branded Mobile app developers? in Back Office & Team

How do I get a hold of the Branded Mobile app developers?

Aloha — Tue, 02 Sep 2025 19:27:27 GMT

I have emailed brandedmobileapp@toast.com but they never answer. The branded mobile app settings page on toast keeps saying “action required” for our google play app but we don’t exactly know what we have missed or is missing. Went through the setup video three times and I don’t see anything that we have missed. I wish we can tell from the branded mobile page what exactly is missing or I hope toast add a branded mobile team rep? Our iOS app has been out for almost a week now and still waiting for google.

Re: How do I get a hold of the Branded Mobile app developers?

lmbc — Wed, 03 Sep 2025 10:19:39 GMT

have same issue!

Re: How do I get a hold of the Branded Mobile app developers?

Aloha — Fri, 05 Sep 2025 18:06:19 GMT

Did you get any update? Still waiting for them to respond. I emailed brandedmobileapp@toasttab.com a week ago but still no response.

Re: How do I get a hold of the Branded Mobile app developers?

Rob — Fri, 05 Sep 2025 18:24:44 GMT

Sorry to hear about the issues with getting help here. The information below is what I could find regarding contact with this team. If you have a case with support open, I can send that to my team for review as well, let me know if you still need more help after going through these channels!

Branded Mobile App FAQ

Re: How do I get a hold of the Branded Mobile app developers?

BestWingsHTX — Tue, 18 Nov 2025 21:47:13 GMT

SAME. For months now, I have been trying to get our app live in Google Play Store. In our case, Google is requiring a privacy statement. Toast Support told me I would need to retain a lawyer to have a privacy statement drafted. So my website, powered by Toast has a privacy policy created by Toast; however my branded mobile app, powered by Toast requires me to retain a lawyer to draft? I'm fine with using Chat to create a privacy policy, but how do I link it? No one at Toast has given me resolution to that. I've been told that my most recent case regarding this issue has been escalated to engineering with a high priority status. That was November 5th. Today is November 18th and I still have no resolution. If you've gotten your app in Google Play Store, please share what you did to have that happen. Thank you!

Re: How do I get a hold of the Branded Mobile app developers?

lmbc — Wed, 19 Nov 2025 11:05:33 GMT

I had an awesome rep help me onboard. We just copied a privacy policy and added it to our website for reference.

Re: How do I get a hold of the Branded Mobile app developers?

lmbc — Wed, 19 Nov 2025 11:12:44 GMT

Leo Castelan He/HimGuest Onboarding Consultant

Customer Care: (617) 682-0225Houston / Central Standard Time

Re: How do I get a hold of the Branded Mobile app developers?

Rob — Thu, 20 Nov 2025 17:45:08 GMT

Hey, thanks for reaching out to the Community. I have sent you a DM with the privacy policy we created in partnership with our legal and privacy teams, to make it easier for merchants to meet Apple and Google’s app store requirements without needing a lawyer!

Re: How do I get a hold of the Branded Mobile app developers?

josh212 — Fri, 21 Nov 2025 10:42:34 GMT

I would try brandedmobileapp@toasttab.com You will have more success

Re: How do I get a hold of the Branded Mobile app developers?

BestWingsHTX — Fri, 21 Nov 2025 19:55:11 GMT

Thanks for your response!

Re: How do I get a hold of the Branded Mobile app developers?

BestWingsHTX — Fri, 21 Nov 2025 19:55:45 GMT

Thanks Rob!

Re: How do I get a hold of the Branded Mobile app developers?

BestWingsHTX — Fri, 21 Nov 2025 19:56:08 GMT

Thank you.