topic Re: ISP Outage in Back Office & Team

ISP Outage

HearthpizzeriaB — Wed, 05 Nov 2025 22:46:15 GMT

Hi All,

Curious what others have been doing when you have an ISP outage to keep business going beyond the tips that Toast has? Today we got a 4g backup installed from Comcast due to them having a bunch of issues recently from the ISP, but curious what others are thinking.

Re: ISP Outage

rcmck — Wed, 05 Nov 2025 23:18:53 GMT

Just an LTE backup as well, our ISP has been very reliable though and I can't remember the last time it got any use, but for $20 a month it's there if/when it does happen.

Re: ISP Outage

HearthpizzeriaB — Thu, 06 Nov 2025 19:06:28 GMT

This is a first for me. I have had no issues for YEARS and now it seems as though there is an issue comcast is having that they cannot figure out. I am glad to have the peace of mind of having the new backup. For some reason I have a recollection of toast having their own 4g backup

Re: ISP Outage

rcmck — Thu, 06 Nov 2025 19:17:28 GMT

There was a beta test for toast routers with built in cellular backups a while back, not sure if they are in use yet.

Re: ISP Outage

HearthpizzeriaB — Thu, 06 Nov 2025 19:32:36 GMT

I thought so! I hadn't had issues in years so didn't think to look too deeply into it when I saw it in the test kitchen. I almost bought a Go 3 the other day to be able to keep online ordering going during the outage.

Re: ISP Outage

Rob — Fri, 07 Nov 2025 21:10:49 GMT

We are still working on this, and the router will be available very soon!

Re: ISP Outage

HearthpizzeriaB — Sat, 08 Nov 2025 18:36:50 GMT

Would this be taking the place of the Meraki routers?

Re: ISP Outage

Rob — Wed, 12 Nov 2025 18:03:19 GMT

Yes, that seems to be the case!

Re: ISP Outage

au79teahouse — Thu, 13 Nov 2025 03:52:14 GMT

We have been using toast's new router for almost one year. It has been working great!

Re: ISP Outage

rcmck — Mon, 01 Dec 2025 19:07:10 GMT

Looks like it is available now, currently free with cellular plan https://www.toasttab.com/customers/shop/printers-accessories/01tPV000005BuQbYAK