topic Re: Report showing House Accounts with Adjustments in Back Office & Team

Report showing House Accounts with Adjustments

BTECH_Cafe — Fri, 12 Dec 2025 00:38:36 GMT

Does anyone know how to find a report that shows adjustments made to House Accounts? I know I can look in each individual House Account, but that is too time consuming. We are a tech college and we have multiple House Accounts for departments so they can charge. Then at the end of each month we adjust their accounts to zero in Toast and transfer the balances to our fiscal system so the charges can be recorded. We need to be able to reconcile from Toast to our fiscal system and a report showing each House Account and the adjustments would be very helpful.

Re: Report showing House Accounts with Adjustments

Rob — Fri, 12 Dec 2025 17:31:03 GMT

Thanks for reaching out to the community! Unfortunately, the only way is to click into each house account to view the adjustments.
However, you might try asking Toast IQ to show all the adjustments made during a given period. Another option is too do the following:

If every time you “zero” or otherwise adjust a house account you record the action as a payment that uses a single, dedicated payment method (example name: House Account Adjustment or House Account Write-off), you can then run Toast payment/transactions reports filtered by that payment method and get every adjustment in one CSV.

Re: Report showing House Accounts with Adjustments

BTECH_Cafe — Fri, 12 Dec 2025 20:00:29 GMT

Thanks, Rob. The adjustments are all going to be made in back office and not at the POS terminal. Can we take payment on accounts in back office?

Re: Report showing House Accounts with Adjustments

Rob — Wed, 04 Feb 2026 16:58:58 GMT

Yes, you can! In Payments → House Accounts you can Create Invoice (single or Bulk Invoice). Send the invoice by email/text and the guest can pay the invoice online, and the house-account balance will update when the invoice is paid.
Or..
Open Payments → House Accounts → select the account → Account Activity. Account Activity shows Payment and Adjustment events and can be downloaded. You can adjust the balance (enter a value to reduce by) from the account in the web UI.