topic Re: Quick Order/ Guest counts in Back Office & Team

Quick Order/ Guest counts

ToddL — Fri, 05 Jan 2024 21:46:01 GMT

Is there a way to assign every entrée as a guest count so that if you are using Quick Order you can still track your guest counts without the cashier having to enter in a guest count every time? The point of quick order is to be quick and not add extra steps to get the full use of the system. Other systems have had this capability. Can anyone help with this?

Re: Quick Order/ Guest counts

John_Okain — Sat, 10 Aug 2024 03:27:02 GMT

Any luck on this? I just got our first store on toast and can't believe guest counts can't be done by Entree or something? Other then by using tables...

Re: Quick Order/ Guest counts

Rob — Tue, 03 Feb 2026 21:31:40 GMT

To get an accurate guest count, you can use the Guest Information report, which can be accessed by navigating to Reports > Weekly overview > Guest counts > Customers on orders.

Calculate Guest Count Data
Toast Tables Daily Guest Count

--EDIT--

Thanks, everyone, for the feedback. Good news: we’re working on a Calculated Guest Count (Guest Count by Entrée) feature that will let you assign a guest-count value to entrées so Quick Order can calculate guest counts automatically (so cashiers don’t have to enter them each time).

Right now, the feature is in beta with a small set of customers, but we don’t have a launch timeline yet.

Re: Quick Order/ Guest counts

ToddL — Fri, 27 Sep 2024 17:11:39 GMT

That is not giving me a real guest count. That is just telling me how many orders I have taken. The guest count number and the order number for the week are exactly the same. It would be helpful if each entrée counted as a guest count that way I could get an accurate number.

Re: Quick Order/ Guest counts

Rob — Fri, 27 Sep 2024 18:37:43 GMT

I see; right now it seems the only way would be for staff to manually change the number of guests on an order from the lower left-hand corner of the check screen.

For the entree idea, I think you could use the Pmix report or other menu report and see how many of your entrees were ordered. Still, guests could order multiple entrees so, im not sure how accurate that would be, but it should be possible.

Re: Quick Order/ Guest counts

williams0912 — Sun, 20 Oct 2024 15:58:02 GMT

Robert Can we request to add the feature of entrees being the count feature of guest count ( basically we label if its a guest count)

Re: Quick Order/ Guest counts

Rob — Mon, 21 Oct 2024 14:50:46 GMT

To ensure I understand, do you want an option where the guest count increases every time an entree is ordered?
I can relay this feedback to my team, but if you would like an official feature request made, you would need to contact support. Our product team does view these threads, but you can also post this feature request in "Submit Your Feature Request Here." Our product team reviews this thread more than others. There is no guarantee that these features will be implemented.

Re: Quick Order/ Guest counts

whippedfeta — Mon, 23 Dec 2024 05:19:14 GMT

We really need better guest count functionality for quick order. I can't emphasize enough how much this would help us - and likely many other partners using Toast. Using our restaurant as an example, many patrons order 4-5 share plates as opposed to mains, skewing any guest count data we could manually pull from our p-mix.

Hoping for a solution in 2025!

Re: Quick Order/ Guest counts

ashleyhodge — Thu, 18 Dec 2025 20:01:36 GMT

It would be way more accurate to count the number of entrees than to expect a server to accurately type in the amount of guests for every order. And as a restaurant that uses seat numbers as well as guest counts, why does increasing the number of seats not increase the number of guests? I understand that restaurants work in very different ways so I'm assuming there is a reason, but it would also help if these increased simultaneously since its a fair assumption that if you need to add an extra seat to an order than you are adding an extra guest.

Re: Quick Order/ Guest counts

rcmck — Thu, 18 Dec 2025 20:30:30 GMT

There was a beta for this, but I can't find the signup page anymore, it may be closed.

Re: Quick Order/ Guest counts

whippedfeta — Thu, 18 Dec 2025 20:48:17 GMT

Hi Rob - still looking for feedback here...

I would also settle for a feature that would "force show" or "require" a guest count be entered prior to sending to kitchen.

Re: Quick Order/ Guest counts

Rob — Tue, 03 Feb 2026 21:33:25 GMT

It does appear it is closed at the moment, but I was able to confirm the beta!

Re: Quick Order/ Guest counts

Rob — Tue, 03 Feb 2026 21:34:49 GMT

It's planned that we might have this out around this year, but no strong dates are set yet!