Direct Deposit Return

Jdorminy — Wed, 21 Jan 2026 20:00:55 GMT

We use Toast Payroll and had a direct deposit to one of our employees failed. I was able to create an off cycle check to get them paid ASAP but what i need to know is if i need to void the original pay for that employee so that we aren't paying payroll taxes twice. I read through the help article for a lot of this and I didn't come across this information. Are there other steps I am missing?

Re: Direct Deposit Return

jenni — Thu, 22 Jan 2026 23:16:48 GMT

Hi @Jdorminy,

Great question, and you’re thinking about this the right way!

If the original direct deposit failed and a separate/off-cycle payment was issued to pay the employee, the original payroll record should be voided so earnings, deductions, and payroll taxes aren’t counted twice.

To request a void, you can chat with Toast Payroll Support using the blue chat button in the lower-right corner of any Toast Payroll page. The process is outlined here: Toast Payroll: How to Request a Void

When reaching out, Support might ask for details like the employee name, check date and amount, reason for the void, and how the payment was re-issued. They can also assist with ACH reversals or stop payments if needed.

Hope this helps! Please let me know if you need anything else.

topic Direct Deposit Return in Back Office & Team

Direct Deposit Return

Re: Direct Deposit Return