topic Doordash Pickup (Non-Delivery) Orders are delayed before being sent! in Back Office & Team

Doordash Pickup (Non-Delivery) Orders are delayed before being sent!

suralbc — Mon, 06 Mar 2023 08:00:21 GMT

Hello Toastys?

We love Toast, but our Doordash integration has a quirk where it does not fire (or send?) PICKUP (Takeout non-delivery) orders to the system until about 10-15 minutes after it has been ordered. This is frustrating because sometimes those customers end up coming to the restaurant right after they order.

What is the solution for ASAP send for doordash pickup orders without delay?

Re: Doordash Pickup (Non-Delivery) Orders are delayed before being sent!

josh212 — Mon, 06 Mar 2023 14:39:30 GMT

I strongly reccoment using Shipday Integraton as it does the same concept with more control and more delivery options

Re: Doordash Pickup (Non-Delivery) Orders are delayed before being sent!

rcmck — Tue, 07 Mar 2023 00:38:19 GMT

Not too familiar with the door dash integration but usually delays like this are caused by order throttling being used. Can you maybe share a screenshot of your takeout and delivery settings? If you want to use throttling but also have the order fired immediately change this setting in online ordering.

Re: Doordash Pickup (Non-Delivery) Orders are delayed before being sent!

suralbc — Tue, 07 Mar 2023 05:53:37 GMT

Thank you! I do have Yes, fire throttled ASAP orders enabled.

I think I need to see why Doordash is not allowing ASAP orders... only scheduled pickup. Will update then.

Re: Doordash Pickup (Non-Delivery) Orders are delayed before being sent!

rcmck — Tue, 07 Mar 2023 16:18:25 GMT

I found this is the FAQ's, doesn't use online ordering prep times at all, my suggestion has no affect apparently.

Does DoorDash respect Quote Time Strategies like Order Price Rules, Kitchen Capacity Throttling, or Throttling Delays?

DoorDash does not use your Online Ordering prep times or quote strategies from Toast web for driver pickup times. If you have questions about how DoorDash generates these times, contact DoorDash support.

Re: Doordash Pickup (Non-Delivery) Orders are delayed before being sent!

Rob — Tue, 07 Mar 2023 20:30:34 GMT

Hey @rcmck thanks for that info also the article where that was found is here: Getting Started: DoorDash Integration also if you do want to reach out to DD to figure out more I have attached their contact information below!

What is the contact information for DoorDash support?

DoorDash Support (855) 973-1040 or here.