topic Re: Kitchen printer setup in Back Office & Team

Kitchen printer setup

SmokeyBrian — Mon, 06 Mar 2023 02:50:13 GMT

I am setting up our kitchen printer but can not get anything but test receipts to print. I imagine there is an button somewhere that tells Toast to send food items to the kitchen, but no drink items, however I can't find it. Can anyone point me in the right direction.

Re: Kitchen printer setup

rcmck — Mon, 06 Mar 2023 03:09:02 GMT

There isn't a magic button, but you need to create prep stations if you haven't already, and configure you menu to route to your prep stations. (Advanced properties is your friend in this situation)

Re: Kitchen printer setup

josh212 — Mon, 06 Mar 2023 14:37:03 GMT

So you are going to want to set up prep stations and then assign those prep stations to printers accordingly. When you are settting your menu, Under advanced options you can dictate where you would like each item, modifier, etc, to print and whether they will be inherited from the parent group or not. You must also go through your Kitchen UI preferences and decide how you would like tickets to print. It is importatnt that the Serial numbers are added to your Toast web, the IP addresses do not matter as they are DHCP anyway. Let me know if you have questions

Re: Kitchen printer setup

SmokeyBrian — Tue, 07 Mar 2023 13:46:01 GMT

Thank you for the help everyone. It turned out toast did not auto populate the IP address from the printer when I setup the printer. After running the "test print/status slip" using the feed button on the printer I got the IP address which I manually inputted that into the Toast printer configuration and it started working. It was weird I could print a test page from the terminal, but could not push an order that printed from the same terminal. Thank you for the help everyone.

Re: Kitchen printer setup

SmokeyBrian — Tue, 07 Mar 2023 13:48:27 GMT

I actually had to input the IP address on the printer to toast. I've had a few DHCP issues with this system, I'm not sure if they rushed the hardware out or what, but it has been an issues with a few things.

Re: Kitchen printer setup

Rob — Tue, 07 Mar 2023 23:21:36 GMT

Hey @SmokeyBrian are these printing issues resolved or are you still having DHCP issues?

Changing the Static IP Address of an Epson Printer

Re: Kitchen printer setup

SmokeyBrian — Wed, 08 Mar 2023 23:43:18 GMT

They are resolved, I had to manually enter IP addresses for all three of the printers into toast.