topic Third party menu won't allow ONE item to be ordered in Back Office & Team

Third party menu won't allow ONE item to be ordered

Patience — Mon, 27 Mar 2023 21:25:22 GMT

Hi team

I had a guest call yesterday telling me that online she cannot order one specific taco. I verified that this taco IS available in our regular menu, and usually our integration with regard to 86's etc is perfect.

This items hasn't been 86'd lately, and I can't see any difference in the way this item is setup in the 3rd party menu than it is in the regular menu.

Anyone have any ideas?

Thanks!!

Re: Third party menu won't allow ONE item to be ordered

rcmck — Mon, 27 Mar 2023 21:35:41 GMT

Have you been able to test and verify this yourself? Not that I think the customer is lying but sometimes these things can just be an issue for one person and not affecting everyone.

Re: Third party menu won't allow ONE item to be ordered

Patience — Mon, 27 Mar 2023 21:41:13 GMT

That's a good thought... and I did try to do it myself. Received an error message stating: "Unable to update cart. Try again, or contact the restaurant directly to order."

Other items are added with no issue.

Re: Third party menu won't allow ONE item to be ordered

rcmck — Mon, 27 Mar 2023 21:55:17 GMT

Ok so it doesn't show out of stock but just won't let it be added to cart? Do you have multiple 3rd party integrations? Is it a problem on all? Just one?

Re: Third party menu won't allow ONE item to be ordered

Patience — Mon, 27 Mar 2023 22:05:01 GMT

Correct, it's not showing out of stock.

We do have multiple third party integrations, Grub Hub, Door Dash, but there is /has been no problem with that at all... except for this ONE taco....

Re: Third party menu won't allow ONE item to be ordered

rcmck — Mon, 27 Mar 2023 22:31:20 GMT

Probably wait for some others to chime in but my first thought is to rebuild that menu item to force a resync, or contact the 3rd party companies and see if they can resync the menu on their side.

Re: Third party menu won't allow ONE item to be ordered

au79teahouse — Tue, 28 Mar 2023 01:18:50 GMT

Did you make any change to that ONE taco recently? If so, double check if any modifiers under that taco is required to make a selection but not visible to 3PD platforms.

Re: Third party menu won't allow ONE item to be ordered

Patience — Sat, 01 Apr 2023 19:27:15 GMT

Thank you for the advice, au79teahouse and rcmck! Your feedback gave me an idea and I checked deeper into the modifiers. Turned out ONE modifier for that ONE taco was turned off for Toast online.

Thanks for pointing me in the right direction.