topic Re: employee "invited" and not visible in Back Office & Team

employee "invited" and not visible

Patience — Wed, 19 Apr 2023 15:00:37 GMT

Hello team

I created a new employee last week, a bartender. I made the mistake, however, of "inviting" her to log in for access.

Now her profile can't be edited --- I can't see/change her log in number or anything (yes, I have access to change her permissions, but the permissions are correct for a bartender). She cannot use her number for clock in, either.

I assumed it was because I "invited" her, so I archived her profile and recreated it, only since it has the same phone number/email, it simply brought back the profile with the invitation pending.

Please help! I need her to be able to clock in!

Thanks,
Patience

Re: employee "invited" and not visible

rcmck — Wed, 19 Apr 2023 15:13:40 GMT

You should still be able to change access code, only thing you can't change is personal info and passwords, I don't know if it's because they never completed the invitation or not, but I can change passcodes of invited employees that have at least. I would just archive the employee and make a new one without entering any email or phone number. Here is another thread on a similar issue.

Re: employee "invited" and not visible

Patience — Wed, 19 Apr 2023 15:44:48 GMT

Thanks. That makes sense. I was hoping for a cleaner solution but this works. Much appreciated!