https://community.toasttab.com/t5/back-office-team/tracking-loyalty-points/m-p/3755#M607 <P>Yes, under guest engagement, find loyalty members, then search for their phone number, click on their account and look under rewards tab, will show all accruals there.&nbsp;</P> Sat, 17 Jun 2023 16:20:56 GMT rcmck 2023-06-17T16:20:56Z https://community.toasttab.com/t5/back-office-team/tracking-loyalty-points/m-p/3754#M606 <P>We had a customer claim they had earned loyalty points, but the system shows none.&nbsp; Is there a way to look back at all of their transactions, using their phone number?</P> Sat, 17 Jun 2023 15:31:19 GMT https://community.toasttab.com/t5/back-office-team/tracking-loyalty-points/m-p/3754#M606 MaryLou 2023-06-17T15:31:19Z https://community.toasttab.com/t5/back-office-team/tracking-loyalty-points/m-p/3755#M607 <P>Yes, under guest engagement, find loyalty members, then search for their phone number, click on their account and look under rewards tab, will show all accruals there.&nbsp;</P> Sat, 17 Jun 2023 16:20:56 GMT https://community.toasttab.com/t5/back-office-team/tracking-loyalty-points/m-p/3755#M607 rcmck 2023-06-17T16:20:56Z