topic Re: Online Ordering Special Resquests in Back Office & Team

Online Ordering Special Resquests

SSM — Wed, 21 Jun 2023 02:22:30 GMT

We have the special request field "ON" for our Online Orders. I have just discovered that customers our typing in ALL sorts of additions and upgrades to their meal and our kitchen staff is preparing the additions and upgrades. I am removing the special requests fields for now because It is confusing for staff. How is everyone else handling this. The banner message is NOT very eye catching and in fact, does not even show up when ordering through Google. I would love feedback or suggestions.

Re: Online Ordering Special Resquests

Rob — Wed, 21 Jun 2023 13:45:22 GMT

Hey, @SSM I've noticed that some places have added popular requests by including them as modifiers on their menu. This allows customers to add options for an additional fee.

Re: Online Ordering Special Resquests

SSM — Thu, 22 Jun 2023 01:12:40 GMT

I was hoping a better solution would be that TOAST could program the "special requests" to stand out in a different manner on the kitchen copies. OR Also, I am hoping for a suggestion on how to easily create a message that can be assigned to every food item that lets the customer know that we will charge for all additions or upgrades.

Re: Online Ordering Special Resquests

rcmck — Thu, 22 Jun 2023 01:36:56 GMT

First I try to have modifiers where they are needed but you can't have everything someone will ask for, In the special request message text I mention that some requests may be charged extra and staff will charge the customers accordingly if they see a special request that requires a charge.

Re: Online Ordering Special Resquests

Rob — Thu, 22 Jun 2023 17:44:29 GMT

Thanks for explaining this. I have passed on your feedback to my team!

Re: Online Ordering Special Resquests

greekdiver5150 — Thu, 22 Jun 2023 22:44:08 GMT

Special Requests look fine on the KDS screens. I am not sure about the receipt printers.

Re: Online Ordering Special Resquests

SSM — Thu, 22 Jun 2023 23:48:27 GMT

Sadly they do not stand out at all on the printer copy.

Re: Online Ordering Special Resquests

greekdiver5150 — Fri, 23 Jun 2023 00:36:19 GMT

I would look at getting kds screens. We don’t use hardly any thermal paper now. Cooks love it more as it’s easier to read.