topic Re: Banning TDS from delivering to a certain address in Back Office & Team

Banning TDS from delivering to a certain address

RobGo — Wed, 28 Jun 2023 21:10:38 GMT

Hello!

There is a customer who uses our toast delivery services to get food delivered several times a week. Great, right? NO. Now this customer does a credit card charge back for almost every order. It's infuriating and annoying. Is there any way to ban this specific persons address from being delivered to? I'd rather just do this then have to get the police involved or manually void the order every time.

Thanks in advance

Re: Banning TDS from delivering to a certain address

Rob — Wed, 28 Jun 2023 21:56:43 GMT

Hey @RobGo, sorry to hear about this experience; unfortunately, Toast cannot block or identify any one credit card.
The link Fraudulent Chargeback Step-by-Step Guide offers some information about what you can do. This feedback is also being passed to our leadership team!

Re: Banning TDS from delivering to a certain address

LisB — Tue, 19 Sep 2023 22:37:52 GMT

We have some Customers who order online pay. Ticket is set to future date. We fire ticket prepare. They call the store after notification that food is ready to be picked up, They call and cancel and require a refund. We loose money and food, We need to be able to ban customers for that reason. Please help with a Ban feature